Make sure that you have the Close Window command running before the Open Window command, if you use both. It sounds backward, but it works.
Rick -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Atul Vohra Sent: Monday, May 21, 2007 5:04 PM To: [email protected] Subject: Re: Help Desk ticket creation Hi, Thanks for the response. The issue is that I have 2 HPD windows open - 1 for the lastid (as desired) and 1 empty new window (not desired). I am trying to stop the empty window from opening - there is no workflow that does it???? Atul > ----- Original Message ----- > From: "Ostwinkle, Mary - ITSD" <[EMAIL PROTECTED]> > To: [email protected] > Subject: Re: Help Desk ticket creation > Date: Mon, 21 May 2007 10:29:27 -0600 > > > We have an Open Window command that runs after Commit Changes on > submit > - Qualification is 'Case ID+' = $LASTID$. Open Window - Window > Type:Modify; Display Type: Detail Only; Target Location: Current; Form > Name:HelpDesk. > > That leaves the case that was just submitted open on the screen. > > Mary Ostwinkle > IT Operations Manager > Idaho Health & Welfare > 450 W State Street > Boise ID 83702 > 208-334-5602 > [EMAIL PROTECTED] > > > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Atul Vohra > Sent: Monday, May 21, 2007 9:55 AM > To: [email protected] > Subject: Re: Help Desk ticket creation > > Hi, > > Users are using web to enter tickets and we are not using any > centralized preference server. Also, what they want is that the ticket > they just submitted stays open. > > Thanks > Atul > > ----- Original Message ----- > > From: "Dan Caissie" <[EMAIL PROTECTED]> > > To: [email protected] > > Subject: Re: Help Desk ticket creation > > Date: Mon, 21 May 2007 10:56:58 -0400 > > > > > > In the user tool click on tools>options>Behaviors and change the > > setting for On New to Keep Previous Field Values > > > > Dan Caissie > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of Atul Vohra > > Sent: Monday, May 21, 2007 10:52 AM > > To: [email protected] > > Subject: Re: Help Desk ticket creation > > > > Hi, > > > > After submitting the ticket, the ticket is closed and a blank ticket > > form opens in submit mode. > > > > Thanks > > Atul > > > ----- Original Message ----- > > > From: "Rick Ponzo" <[EMAIL PROTECTED]> > > > To: [email protected] > > > Subject: Re: Help Desk ticket creation > > > Date: Sun, 20 May 2007 12:15:54 -0700 > > > > > > > > > Hi Atul, > > > > > > Not sure exactly what you are seeing, but are you saying the > > > ticket > > "status" > > > is closed on submit, or just that the form closes; and that a new > > ticket is > > > opened in "create" mode with the same data populated in the form, > > > or > > it is > > > just a blank form open in submit mode? > > > > > > Rick Ponzo > > > IntegrITS Corporation > > > [EMAIL PROTECTED] > > > > > > > > > Atul Vohra wrote: > > > > Hi All, > > > > > > > > This may be a very basic question but am not able to figure this > > out. After > > > > we submit a new ticket, the submitted ticket closes and a new > > > > > > ticket > > (in > > > > create form) is opened. > > > > > > > > I think this is controlled by some data form but not sure. > > > > Traced > > the > > > > workflow but did not see anything related. > > > > > > > > ARS 6.3 > > > > > > > > Any help would be appreciated. > > > > > > > > Thanks > > > > Atul > > > > > > > > > > ____________________________________________________________________ > > __ > > __ > > _______ > > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > ARSlist:"Where the > > > > Answers Are" > > > > > > > > > > > > > > -- Rick Ponzo > > > IntegrITS Corporation > > > [EMAIL PROTECTED] > > > > > > > > ____________________________________________________________________ > > __ > > __ > > _______ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > ARSlist:"Where the > > > Answers Are" > > > > > > > > > ____________________________________________________________________ > > __ > > __ > > _______ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > ARSlist:"Where the Answers Are" > > > > ____________________________________________________________________ > > __ _________ UNSUBSCRIBE or access ARSlist Archives at > > www.arslist.org ARSlist:"Where the Answers Are" > > > > > ______________________________________________________________________ > __ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the Answers Are" > The information contained in this email may be privileged, > confidential or otherwise protected from disclosure. All persons are > advised that they may face penalties under state and federal law for > sharing this information with unauthorized individuals. If you > received this email in error, please reply to the sender that you have > received this information in error. Also, please delete this email after replying to the sender. > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the Answers Are" > ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
