Ok...now that I have more background...I don't think that multiple email
engines will help you in this instance.  I don't believe that you can have
more than one email engine attached to the same Remedy instance.  I have
never seen configuration options to say EngineA will use these mailboxes and
EngineB will use those...ignore the rest of my rant...I'm not sure it
applies to your situation

  _____  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Neel
Sent: Tuesday, May 22, 2007 7:57 AM
To: [email protected]
Subject: Re: has anyone used multiple email-engines on one server?


** 

Hi LJ,

 

I am not sure if I've understood your reply correctly. Let me provide some
more background. We have about 150 mailboxes and it will be doubled/tripled
in next few months. Till we re-design the system to restrict number of
mailboxes, a short-term solution is to have multiple email-engines polling
separate incoming mailboxes as right now we see emails sent to POP3 server
don't make it to remedy for up to 24+ hours due to extremely high volume.
So, for short-term we want multiple email engines polling different set of
incoming mailboxes and anticipate that it would buy us some time till we
come up with long-term solution (although, doing this will be a manual
maintenance effort to say which email-engine will be polling which mailboxes
and so forth and so on but that's the risk we are willing to take to buy us
some time).

 

With that said, back to your response - I didn't understand what you meant
by "it's a PITA to get working because the Email Engine doesn't offer
multiple Service names like the Server does...so you must either run some
commands that I received off of the list, or manually edit the registry
(like I ended up doing)...I've done this in the 6.3 world.  Only gotcha that
comes to mind is I seem to remember a 'feature' in the 7.x email engine that
causes all users to be cached on startup.  This could get very expensive,
memory wise, if you have lots of users.  Oh...and the only reason to do this
would be to have them connect to different Remedy servers....a single mail
instance can poll multiple incoming mail boxes."

 

Thanks in advance.

 

Neel Gautam 

Accenture - Chicago Delivery Centre

MSN: [EMAIL PROTECTED]     AIM: neelgautam

 


Core Values:    

Stewardship

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Best People

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Client Value Creation

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One Global Network

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Respect for the Individual

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  _____  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Tuesday, May 22, 2007 7:38 AM
To: [email protected]
Subject: Re: has anyone used multiple email-engines on one server?

 

I have multiple email engines on a single box strictly for outgoing
purposes...it's a PITA to get working because the Email Engine doesn't offer
multiple Service names like the Server does...so you must either run some
commands that I received off of the list, or manually edit the registry
(like I ended up doing)...I've done this in the 6.3 world.  Only gotcha that
comes to mind is I seem to remember a 'feature' in the 7.x email engine that
causes all users to be cached on startup.  This could get very expensive,
memory wise, if you have lots of users.  Oh...and the only reason to do this
would be to have them connect to different Remedy servers....a single mail
instance can poll multiple incoming mail boxes.

 

  _____  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Neel
Sent: Tuesday, May 22, 2007 5:58 AM
To: [email protected]
Subject: has anyone used multiple email-engines on one server?
Importance: High

** 

Hello listers,

 

I would really like to know if anyone here has used multiple email-engines
to poll mailboxes. Any experiences? I would like to get some feedback around
how much is the effort installing another email-engine on a machine with
already one (or more) email-engines running? Any issues or does anyone know
of any known defects? How is the maintenance effort? Any feedback would be
appreciated.

 

Thank you, 

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