Ok...how 'bout this?? Allow your user to login using Active Directory credentials and create an Active Link that fires on opening the Home Page that creates their credentials in all of the appropriate places?
The thought being, if they're authorized through your AD then they should be allowed to have an "account" to enter requests. I'm not saying that this will be EASY with the way that 7.0 creates People and Users, but it should be possible. George George Payne Assistant Director, User Services Information Technology Services University of Texas at Austin 512.232.7513 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Wednesday, May 23, 2007 3:13 PM To: [email protected] Subject: Re: ?*? Unknown / Guest User in Single-tenancy only? or Multi-tenancy aswell? ** If you do that and use AD authenication it will not have an AD entry. ITSM 7 is not friendly to guest users through the Service Request console since it needs the validate the user through the people form. -----Original Message----- From: Gayford, Matthew C. To: [email protected] Sent: Wed, 23 May 2007 4:00 pm Subject: Re: ?*? Unknown / Guest User in Single-tenancy only? or Multi-tenancy aswell? ** You can make a guest account and not specify a password, that way a user can login under a "guest" ID and be able to submit requests. Matthew C. Gayford Technology Support Specialist - Client Services Information Technology Systems Division University of North Carolina Wilmington (910) 962-4357 From: Action Request System discussion list(ARSList) [mailto:[email protected] <mailto:[EMAIL PROTECTED]> ] On Behalf Of Cheung, Susie Sent: Wednesday, May 23, 2007 3:17 PM To: [email protected] Subject: ?*? Unknown / Guest User in Single-tenancy only? or Multi-tenancy aswell? ** Hello All, Quick question: is it true that "multi-tenancy" mode cannot allow unregistered / unknown users? If my application is already set up as "multi-tenancy" mode, how can I tweak it so that guest users can submit tickets via Request Console? _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
