Dear Neel, Do you have multi tenancy turned on. Do both of the users belong to separate support groups? You could try removing unrestricted access and having both the users list their own companies for restricted access and try the search again.
Hope this helps Regards Roney Samuel Varghese On 5/24/07, Neel Guatam <[EMAIL PROTECTED]> wrote:
** Hi Erin, was your email supposed to be blank? :S *Neel Gautam* Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship · Best People · Client Value Creation · One Global Network · Respect for the Individual · Integrity ------------------------------ *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Alfonso Eric B Contr 95 CG/SCCSS *Sent:* Thursday, May 24, 2007 5:15 PM *To:* [email protected] *Subject:* Re: search fucntion is working weirdly in thick client Eric Alfonso Remedy Support Team ------------------------------ *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Neel Guatam *Sent:* Thursday, May 24, 2007 3:08 PM *To:* [email protected] *Subject:* search fucntion is working weirdly in thick client *Importance:* High ** Okay, This is causing a bit of panic now. I have a fixed user license in our production environment and I have administrator and unrestricted access. Another user also has a fixed license in production with same admin and unrestricted access. We both Incident form in search mode and search for incidents using the exact same query (not even in advance query mode, simple search based on some drop-downs) and we both see incorrect results. After numerous searchs and observations, I found out that I was missing out a certain set of incident records on my search: (Support Company* = Owner Support Company) AND (Support Organization* = Owner Support Organization) AND (Assignee Group*+ = Owner Group+) Any guesses? Is this configuration thing? All the real production users are getting inconsistent search results and it's a HUGE issue. Any help would be highly appreciated. Thank you, *Neel Gautam* Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship · Best People · Client Value Creation · One Global Network · Respect for the Individual · Integrity This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___
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