Dear George,
I have faced the exact same problem, however it was not
while reporting but when running a complex search on a form with about 100k
records or while doing a table walk, Some of the issues I was facing got
fixed when i upgraded my user tool to Patch 2 and this might sound weird but
the disappearance of the user tool could also be caused due to a memory
issues on your machine running the user tool. Hope this helps.
Regards,
Roney Samuel Varghese
On 5/24/07, Payne, George <[EMAIL PROTECTED]> wrote:
**
Hey Gang,
ARS 7.0.1 P2
Solaris
Oracle 10g
Solaris
ITSM 7.0
User Client 7.0 on WindowsXP Professional
I'm trying to run a report out of the 7.0 User Tool on the CTM:People
form. I haven't found the exact number of fields, but I can run reports
just fine with a "handful" (about 12) fields.
When I pump it up to either a couple of dozen or ALL FIELDS and try to run
a sample report either to the screen or to the printer, the User Tool just
simply closes without any error whatsoever, not even a Windows error!
Has anyone else observed this? Is there some sort of setting that I'm
missing? I've been a Remedy Admin for 10 years and I've never seen anything
like this and it is totally and consistently reproducible.
George
George Payne
Assistant Director, User Services
Information Technology Services
University of Texas at Austin
512.232.7513
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