The report visibility is affected if your server has been localized, and if the Locale values on the reports don't match. In the ITSM 7 installations I have worked with, Locale in the canned reports is either null, en, or en_US. They need to be the same, and match the locale of your server in order to show up in the Reports console. BMC is aware of the problem.
Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Troy Sasso > Sent: Tuesday, May 29, 2007 7:22 AM > To: arslist@ARSLIST.ORG > Subject: Missing reports in the ITSM 7 report console > > Hello all, > > I have an interesting one; > > The Report console for the ITSM out of box reports seems to > be missing a lot of the reports that should be available to > the users on the drop-down menu of the RRC:Reporting form. > > When I track the *.rpt files down on the UNIX box I can find > 59 files. When I go into my 'Report' form as an > administrator, I can see 59 records, one representing each > report. But, when a user is within the report console and > actually tries to use the menu to view the available reports, > none of them show up. > > The reports meet the standard qualification for the drop-down > menu (RRC:Report: Reports List) that is attached to the menu > on the RRC:Reporting form. > > Ideas? > > > > > > > ______________________________________________________________ > ______________________Get the free Yahoo! toolbar and rest > assured with the added security of spyware protection. > http://new.toolbar.yahoo.com/toolbar/features/norton/index.php > > ______________________________________________________________ > _________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
