Hi everyone:
I've searched the list archives on this issue and saw some discussion of this issue but no solutions. Last week we upgraded our 5.1.2 server to 6.3 patch 21. Ever since then users are getting ARERR 4568 any time they perform an action that requires a business time calculation. The exact error is... ARERR [4568] The start or end time provided for the command is not valid. This occurs whenever a specific filter performing a $PROCESS$ Application-Bus-Time-Diff function is executed. I can't figure out what's wrong. It just looks like a Remedy bug, especially considering the application in question has run for the past two years at four different sites with hundreds of users and almost a million tickets without a hitch. The only change we made was upgrade the server, Java, and clients. Here's our environment specs: Windows Server 2003 SP 2 Microsoft SQL 2000 SP 4 J2RE 1.4.2_14 J2SDK 1.4.2_14 Remedy ARS 6.3 patch 21 Remedy User client 6.3 patch 20 Any ideas? Norm _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
