Dwayne, There is a point during the install that it asks for the 'database' login/password. It's separate from the Remedy database login, it asks for that too. It's the Oracle system login to Oracle that your dba will supply. It's easy to get this all confused.
I'm suprised it didn't stop right at that point during the install. If I key something wrong it won't go forward. hth, Susan On 6/6/07, Dwayne Martin <[EMAIL PROTECTED]> wrote:
Hello everyone, I am installing AR System as non-root. (ARS 7.01 patch 2, Linux server, Oracle 10.2 db) onto a database copied from another server. Before installing I "tnsping" the new database. When the installer asks me for the "ARAdmin" password to the database I give it the same password I use to log in via TOAD, and via sqlplus on the Linux machine. The installation goes to completion, but on the start-up of the ARSystem I get: " 390600 : Failure while trying to connect to the SQL database. Please ensure the SQL database is running or contact the Database Administrator for help (ARERR 550) ORA-01017: invalid username/password; logon denied 390600 : Cannot initialize contact with SQL database (ARERR 551) Stop server 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21). " I have repeated the installation about ten times, sometimes copying and pasting the password, sometimes having somebody else enter it, just to make sure I am entering the correct password. I am sure that at least ONE of those ten times I entered it correctly, but the ARSystem still can't log into the database. All the logs show the same "invalid username/password" message, but of course they don't say what password the system is using so it isn't very helpful. Any suggestions (other than try ten more times)? Dwayne Martin Computing Support James Madison University _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
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