There is a way to add custom prefixes to Incidents - can't remember what it is off the top of my head, but I know I've seen it. Perhaps someone set those up? It might also be indicative of the source of the Incident, i.e. from which related form it was created, though that shouldn't be the case. Rick _____
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Neel Guatam Sent: Wednesday, June 06, 2007 1:45 PM To: [email protected] Subject: URGENT: Prefixes in Incident form? Importance: High ** Hello my fellow listers, Some incidents are being saved with WLG and PPL prefix rather than INC. A lot of incidents are still saved with INC. However the incidents that are saved with WLG and PPL cannot be searched just by number because the search automatically inserts INC. What could possibly be causing incidents to be saved with anything besides INC? Is workflow not being run on these because INC is what determines they are incidents? How can they be changed back? This is obviously super critical to my customers, any ideas? Thanks in advance, Neel Gautam Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship * Best People * Client Value Creation * One Global Network * Respect for the Individual * Integrity This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
