Ron, I was hoping that the Archive feature would keep the forms in sync but it appears that there is a definite problem. I don't know why I never actually used workflow since I use history forms to track changes. I just archive data to .arx files when there are blocks of completed tickets that I can pull with a simple date/status query. Time to re-organize and build some more objects. I would love to use DSO on this system but we only have the one production box. On another system we run DSO to a backup and it has been working fine. Thanks, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ron Tavares Sent: Thursday, June 07, 2007 9:38 PM To: [email protected] Subject: Re: Archive Form Invalid ** We are going to use DSO because we are now going to archive to a separate database. But if you want to just acrhive to the same db, as does the oob archive, just create a copy of the original form and use filters fired by escalations to move the data. This way you control which fields you want archived and you don't have to worry about the whole process being disabled because some mysterious field didn't get replicated on the archive form. On 6/7/07, Reiser, John J <[EMAIL PROTECTED]> wrote: ** Ron, Are you going with a third-party archiver or just building something in ARS? The only place Archiving is working for me is on the AR System Email Message archive I setup. Thanks, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected] ] On Behalf Of Ron Tavares Sent: Thursday, June 07, 2007 4:56 PM To: [email protected] Subject: Re: Archive Form Invalid ** I came across this many times. It means there is a field somewhere on your original form that is not on the archive form. Or the fields have the same id but are of a different type. One time I was able to resolve this by using ar utilities to create .csv files of all the fields on both forms, then comparing the two line by line till I found where they were out of sync. Sometimes the field you create on the orginal form does not copy to the archive because the 'Views' are out of sync. If you have a .def of the form before the change, you should import that. It would probably be the easiest solution. Or, try reversing the change you made. Either case, the out-of-box archiving sucks. That's why we are getting away from it. On 6/7/07, Cathy Ward <[EMAIL PROTECTED]> wrote: ** Was there a resolution to this issue? I'm also receiving ARERR 8999. I'm getting this error when creating an archive form from the original form. I can move past the error, the archive form gets created and data gets moved. After the original form is saved with archiving enabled, I am unable to make a change in time selection or in the qualification. I receive the 8999 error again along with "Unable to Save/Update form" We're on 6.3 patch 21, Oracle 9i R2 patch 8, Windows 2003 Cathy Ward University of Michigan IT Communications ----- Original Message ---- From: "Amen, Kevin" < [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > To: [email protected] Sent: Wednesday, February 28, 2007 8:18:55 PM Subject: Re: Archive Form Invalid ** Tried to add two new groups to the permissions on a field. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected] ] On Behalf Of Joe DeSouza Sent: Wednesday, February 28, 2007 16:03 To: [email protected] Subject: Re: Archive Form Invalid ** What kind of a change did you do... fieldid by any chance? ----- Original Message ---- From: "Amen, Kevin" < [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > To: [email protected] Sent: Wednesday, February 28, 2007 6:41:18 PM Subject: Archive Form Invalid ** Hello All, I made a change to a field on a form. The form has an archive form set. When trying to save the for, received the following error: The Archive form is invalid. Archive form should not be in use and it's data fields should match those in the main form. Please check the manual for requirements for a valid Archive form. (ARERR 8999). The main form and archive form are now no longer connected. Any ideas? Kevin Amen Novartis Vaccines & Diagnostics Information Management, Applications 510.923.3691 (Office) / 510.520.4060 (Cell) __20060125_______________________This posting was submitted with HTML in it___ ________________________________ Never miss an email again! Yahoo! Toolbar <http://us.rd.yahoo.com/evt=49938/*http://tools.search.yahoo.com/toolbar /features/mail/> alerts you the instant new Mail arrives. 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