Bob - The server name setting should correspond to the DNS alias of the VIP on the load balancer. The connect name is the "actual" hostname of the box and is what gets added to the ranking form by the server.
Take a look at the table "SERVGRP_BOARD" -- that's where the host names are stored for the menu on the group ranking form. Here are the relevant lines from our config. The IP names are the other valid DNS names of the server. Note that if you want alert to function correctly, you have to ignore the client IP, and map the IP of the host to that of the load balancer. The plugin alias lines map the plugins to the current server. Modify as appropriate on each other group server to reflect the connect name. IP-Name: ksms434 IP-Name: ksms434.domain.com IP-Name: remedy-qa IP-Name: remedy-qa-vip IP-Name: remedy-qa-vip.domain.com IP-Name: remedy-qa.domain.com Alert-Ignore-Actual-Client-IP: T Map-IP-Address: <VIP IP> <HOST IP> Server-Connect-Name: ksms434 Server-Group-Member: T Server-Name: remedy-qa Register-With-Portmapper: F TCD-Specific-Port: 7639 Plugin-Port: 9000 Server-Plugin-Alias: ARSYS.ARDBC.CONFIGFILE ARSYS.ARDBC.CONFIGFILE ksms434:9000 Server-Plugin-Alias: ARSYS.ARDBC.LDAP ARSYS.ARDBC.LDAP ksms434:9000 Server-Plugin-Alias: ARSYS.ARDBC.PREVIEW ARSYS.ARDBC.PREVIEW ksms434:9000 Server-Plugin-Alias: ARSYS.AREA.LDAP ARSYS.AREA.LDAP ksms434:9000 Server-Plugin-Alias: ARSYS.ARF.WEBSERVICE ARSYS.ARF.WEBSERVICE ksms434:9000 Server-Plugin-Alias: BMC.ARF.CMDBCONSOLE BMC.ARF.CMDBCONSOLE ksms434:9000 Server-Plugin-Alias: REMEDY.ARDBC.APPQUERY REMEDY.ARDBC.APPQUERY ksms434:9000 Server-Plugin-Alias: REMEDY.ARDBC.FLASHBOARD.FORM REMEDY.ARDBC.FLASHBOARD.FORM ksms434:9000 Server-Plugin-Alias: REMEDY.ARDBC.SERVER.ADMINISTRATION REMEDY.ARDBC.SERVER.ADMINISTRATION ksms434:9000 Server-Plugin-Alias: REMEDY.ARF.CAI REMEDY.ARF.CAI ksms434:9000 Server-Plugin-Alias: REMEDY.ARF.CBDATA REMEDY.ARF.CBDATA ksms434:9000 Server-Plugin-Alias: REMEDY.ARF.OMFOBJIE REMEDY.ARF.OMFOBJIE ksms434:9000 Server-Plugin-Alias: REMEDY.ARF.SLASETUP REMEDY.ARF.SLASETUP ksms434:9000 hth, tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Robert Halstead <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 06/08/2007 10:20 AM Please respond to [email protected] To [email protected] cc Subject Server Group question We just successfully got our server group up and running. However, we're not seeing the two servers in the Server Ranking form, we're only seeing the one "remprd" server name which happens to be the server group name. We were confused on setting a server-connect-name in the ar.conf when we were reading about it in the documentation. We need a common server-name for the workflow to access remedy correct? but different server-connect-names? I'm a little confuse on how Remedy determines the different servers and how we set it up in the Server Ranking form since we only see one (most likely our fault on configuration). I was wondering if someone, that has a server group running, could send me their ar.conf file so that we could use it as a template for ours and see what we need to change/add to ours so that the Server Ranking form will work. Also, does setting these values in the ar.conf give us our two distinct server names we'll see in the Server Ranking form? Or is that another value someplace else? -- "A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed." Robert Halstead _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
