Rick, My colleague who is working on it has done that.. couldn't find it.. it looks like they have omitted the reassignment notification.. We are wondering if its a deliberate omission or they missed it..
Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Rick Cook Sent: Tuesday, June 12, 2007 6:17 PM To: [email protected] Subject: Re: ITSM 7 OTB notifications... Joe, it's kinda cryptically set up (or maybe I just haven't totally figured it out yet), but look in the notifications form to see what's there. Rick -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Tuesday, June 12, 2007 3:09 PM To: [email protected] Subject: ITSM 7 OTB notifications... Are there any OTB notifications for Incident/Problem/Change Management apps version 7 for the process of reassignments of requests. In the older apps both the new and the old assignee would get notifications about the reassignment. Doesn't seem the new apps have that. Can anyone please confirm if they get these notifications? Or is it just us? Joe _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
