UNCLASSIFIED I think there was a Laura Esquibe that worked support. I think this is a login name of someone who must have passed it on internally. Just a guess.
Pete -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, June 13, 2007 1:15 PM To: [email protected] Subject: Re: BMC Rant I really hate to air "dirty laundry" ... but while we are all in rant mode... I know this is just one "incident", but if all the ARSListers were to list "just one" then I wonder how many we could list? Note I did not pick this incident due to its relative importance in my stack. Rather it is just the first _shocking thing_, and also the first thing I found today. I think there are also an few interesting implications to this specific incident. So I think the merit of the content is important and thus I post it. I just choose to add it to this thread due to the applicability to the thread as well. ( Maybe a new thread should have been started, but why do we need more threads? ) Maybe some of you have heard about this too? (This was news to me.) **** History **** I created an RFE (SW00254884) as: " improve Admin Tool "Related Workflow" tab display performance by adding indexes to object_search_ref form after sync process. " Details: " This is an RFE idea... Development Performance gains can be made by adding two indexes to the object_search_ref from. Specifically: Index one: Target Identifier (Field ID 9001) AND Index two: Target Form (Field ID 9012) If these indexes could be removed at the beginning of a resync and re-establish at the end then that would be even better. (But adding them in general would be a good thing IMHO.) " I just came across the "response" for this RFE. ( I do not think I received it in email. And based on who it was addressed to I doubt that I did see it.) BMC RFE Response: " Hi lesquibe, The "Related Workflow" tab was deprecated in 7.0 so this should no longer be an issue. Replacement of this feature is being considered in the future releases. Please don't hesitate to contact us should you have further questions on this RFE. Thanks, <Info_removed_to_protect_the_confused /> Product Manager <Info_removed_to_protect_the_confused />@bmc.com " My Summary: 1) I have no idea who "lesquibe" is, but I know that is not a name that I have ever used with Remedy/[EMAIL PROTECTED]@/BMC. ( Maybe a Level 1 Support person who did not inform me of the response from the "Product Manager" ? ) 2) Has anyone else been told that: a) "The "Related Workflow" tab was deprecated in 7.0" OR b) That features will be removed (ok.. the feature is there but they are not going to fix it and I have doubts about its accuracy in v6.3 much less v7.) and "replacements" will be "considered" sometime in the future? 3) I also should add that I have no access to know WHEN the update/status happened on this RFE. All I appear to be able to see is that the incident was "Resolved at" "11/29/2006 2:27:18 PM" with a solution code of "Defect Submitted". So it was some time after that, but when... who knows? And the RFE is status is currently "Resolved" and classified as "As Designed". -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
