Dwayne, Did you check escalations? If an escalation fires and updates a record, you will see the same message.
Dave -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Thursday, June 14, 2007 1:10 PM To: [email protected] Subject: This record has been updated by another user. . . This record has been updated by another user. . . Hello everyone, This is a new AR system still in the testing phase, so I am the only one in the system. On the main call entry form there is a "Condition" field, and when I change the value of that field to "Done" and save I get: "This record has been updated by another user since you retrieved it. Saving your changes will overwrite the changes made by that user. Do you want to save your changes?" I suppressed the message by adding "Changed-By-Another-User : T" to the config file. But there is no other user, so something else must be wrong. We created this system by copying the database from the old system and installing Remedy over it. Many of our problems come from lingering references to our old server. The fact that it only happens with a particular value points to a workflow issue. But I've run filter and active link logs and none of the fired objects refer to the old server. Any suggestions on how to track this down? (ARS 7.01 patch 2, Linux server, Oracle 10.2 db) Dwayne Martin Computing Support James Madison University ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
