Ron,
Upgrade the application you are using from ITSM 6 to ITSM 7 ?
This is a major change. ITSM 7 is a complete rewrite of the ITSM
application based on the ITSP (ex-Viadyne) application, not ITSM 6 (the code
base for ITSM 6 has been abandoned by BMC). It is not a simple upgrade and
there is virtually no overlap in forms/workflow between ITSM 6 and 7.
Changing to ITSM 7 is like installing a completely new application - you
will need to re-train your staff, change/adapt existing processes, perform a
complicated migration of existing data to the new application, discover
which of your current customizations need to be re-done on the new
application, etc. etc.
my .02 HTH
Regards...Gidd
_____
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ron Legters
Sent: Thursday, June 14, 2007 8:38 AM
To: [email protected]
Subject: Sandbox for ITSM 7?
**
I'm working on our upgrade to ITSM 7 (well, actually just Service Desk 7)
and I'd like some advice. For past upgrades, I've done a completely OTB
install on an unlicensed 'sandbox' server just to see what's there, and
compare my customizations to the OTB and so forth. As you know, we can't do
an unlicensed install with ITSM 7, so I'm wondering how some of you who have
already dealt with this managed.
I've got a licensed development system, so I can install there, but it's
likely I'll need to do some troubleshooting of production problems before we
get the upgrade in production, so I need a dev system that's exactly like
production. I'm thinking I could do a backup of the existing dev system
database, then do a fresh install or ARS 7 and a fresh OTB install of ITSM
7, then if I need the HD6.0 system, restore from the 6.0 backup. This sounds
like it should work, but I don't know about binaries that may get installed
for ITSM 7 which might make going back and forth between 6 and 7
challenging.
Your thoughts?
Thanks,
Ron Legters
Tools Administrator
Data & Systems Services
Univar USA Inc.
425.889.3952 Office
425.889.4111 Fax
<file://www.univarusa.com> www.univarusa.com
__20060125_______________________This posting was submitted with HTML in
it___
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the
Answers Are"
