Hi All,

Env: ARS 6.3/Mid-Tier 7.0

Clarification required on the dynamics of Remedy passwords...both user
and system set...

I believe the following statements to be TRUE since v6 onwards, if not
please can you advise of what your
understanding is:

1) From v6 onwards Remedy user passwords are now generated through a
one-way MD-5 hash function when none of the of the encryption packages
are used (including the standard package)

What form are passwords sent from say a browser using the midtier
component?

2) All other Remedy component passwords such as Application Service
Password, Database User Password, LDAP Distinguised User Password etc
are stored by the server (and Mid-tier component) using 56-bit DES
encryption which incorporates salting

Finally, what hash or encrypted form do user passwords take when
passed to say the supplied AREA plugin from the ARSystem server in
either SSL and non-SSL communication? I presume they are not
sent over the wire in clear-text in either approach, but some level of
security is incorporated, in such a manner that the LDAP server can
understand the
value passed. Any insights on this appreciated.

Thanks In Advance,
Kevin

Ref: http://www.remedy.com/customers/dht/archive/03-15-2004.htm

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