There is nothing in the box, other than the mentioned "create related ticket"...
Collect additional requirements from your users, such as: - which fields need to be replicated - what happens to the original ticket, closed? Linked? We created a ton of custom workflow to link HPD to CHG as a hard-relationship in where the HPD ticket is not resolved until the CHG ticket is resolved. (major pain). Then you can create a button to create a converted ticket which will then copy the fields to the new-dialog, etc. Thanks-n-advance; HDT Platform Incident / Problem Manager & Architect Robert Molenda IT OS PA Tel: +1 408 503 2701 Fax: +1 408 503 2912 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Manish SINGLA Sent: Sunday, June 10, 2007 9:56 PM To: [email protected] Subject: Changing Helpdesk ticket to Change ticket and vise a versa. Hello List, I am in mid of the integration of Helpdesk6.3 and change Management 6.0. Now the problem is that there are two independent modules for the creation of helpdesk or a change ticket. But from my users I am getting a request of creating/converting change ticket from already created incident(helpdesk) ticket and vise a versa. Can somebody advice me some mechanism present OOTB to do so. Thanks Regards Manish ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
