Claire,

John Sundberg @ Kinetic Data has a great calendar application, suggest you
give him a
shout for a demonstration?!  

HTH


Regards...Gidd

 

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire
Sent: Monday, June 18, 2007 12:06 PM
To: [email protected]
Subject: On-Call Routing - How to????

Here is my fun project... Any ideas??? 

We have 28 different On-Call Calendars in Outlook.  Rather than having the
Support Center Staff look at the calendars all day long to determine who is
on-call, our management wants me to build something in Remedy that can look
at the calendars and let the SC Staff know who is on call for each group.

Any ideas???

ARS 6.3 Patch 18
HD 6.0
Oracle 10 w/9 libraries
Oracle lives on a remote server
Windows 2003 4 gig on app server and 8 gig on DB server

Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
Phone: 713 448 6035
[EMAIL PROTECTED]

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