I have stumbled across an "Observance on ITSM 7 Patch 4" No where can I locate in the "Release Notes" (Read me, etc that is) a comment about any updates being performed on "CTM:People". Yes, in patch 3 there is a change mentioned to "CTM:People Template" as:
>> ID : SW00246202 >> Summary* : The Site ID (hidden field) has the wrong value on CTM:People Template. But no reference to any updates needed to "CTM:People", however after reviewing all the forms which were updated after install of patch 4, CTM:People was in-fact updated. I found that a VUI Definition exists for this form in Asset Management, Change Management, Incident Management and Problem Management definition files at patch 3, and carried into patch 4! (thankfully we download all the patches before archive :) ) This brings me to several Observances and sore points: * Vui was updated without a regarding statement in the 'read me' or documented by a SWxxxx bug/enhancement. This means it will still be a manual process to TRY BEFORE I BUY so to say. How can I honestly state to my group(s) "This is what is changed in Patch X" simply by using the documentation! -- Time for yet another "development sandbox" so we can put it on and compare "real dev to sandbox dev" and come up with our own list of objects... * Upgrade process is not efficient; as this is a "Core Form" used by all modules, and should be performed as a "first step" to the upgrade. This resulted in the form being "updated 4 times" during the whole process!!! And I wonder why sometimes things take so long? -- Example, step one is "install the core updates", and then any "modules" you happen to have deployed. * Curiosity now about "Application dependencies", I know IF you are going to patch, all Modules should be at the same patch level, but what if you only need a patch to fix a known issue in one module? Are we now forced to upgrade all modules regardless? Granted in this instance only the VUI was updated, but if the core-form was updated what else might happen? Not really looking for an answer, unless someone has a documented reason for the update to the VUI on CTM:People at Patch-3 I would sure like to hear it!! And I am NOT intending on starting another "BMC Rant", but sometimes the shoe-fits :( Thanks-n-advance; HDT Platform Incident / Problem Manager & Architect Robert Molenda IT OS PA Tel: +1 408 503 2701 Fax: +1 408 503 2912 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. ****VISIT US AT: www.infineon.com ***** "This e-mail and any attachments are confidential and may be subject to legal or some other professional privilege. They are intended solely for the attention and use of the named addressee(s). If you are not the named addressee(s) you must not use, disclose, retain or reproduce all or any part of the information contained in this e-mail or any attachments. Any unauthorized use or disclosure may be unlawful. If you have received this e-mail by mistake, please inform the sender immediately and delete it and all copies from your system and destroy any hard copies of it." _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
