Andrew, You may be able to get the client's IP address through log files but I have not tried it. If you capture the IP address from the client when they first login (ie. Home Page) and store it in a Global field, then anytime you need to inform the server of their IP address you would pass it to the form (which the Filter could pick up). I have used ipconfig.exe before, but like Fred mentioned, you would need to parse it (I ended up creating a SQL function to parse and return the IP address.) Another option [for the Remedy User Tool] is the WksInfo utility available on http://arswiki.org/projects/dotnetutil/downloads. It returns the IP address and other info. For mid tier clients the IP address can be captured in javascript and jsp and stored in a Global field. HTH Stephen
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Andrew Hicox Sent: Thursday, June 21, 2007 2:17 PM To: [email protected] Subject: Re: how to capture ip address of remedy client user? ** Yeah all I'm after is "just the facts" ... :-) I'm looking for something that can run in a filter on the server and capture the ip address of the connection to the server that modified the ticket. Not concerned with the configuration on the client ... they can have 20 ips for all I care ;-) thx everyone, -A -----Original Message----- From: Carey Matthew Black <[EMAIL PROTECTED]> To: [email protected] Date: Thu, 21 Jun 2007 14:01:13 -0400 Subject: Re: how to capture ip address of remedy client user? Also keep in mind that as VMWare and other such "virtual NIC"s (like VPN's) exist more and more it is likely that the client PC will have multiple IP's. So you may need to collect a set of values instead of "one" value. I know that makes the task more difficult, but it is really "truth" that your after right? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 6/21/07, Grooms, Frederick W <[EMAIL PROTECTED]> wrote: > ** > > From the User Tool you can do a Set Fields Action to get the host name: > $zHostName$ (or whatever you name the field) = $PROCESS$ %COMSPEC% /c > echo %COMPUTERNAME% > > For the IP you can do: > > $zLocalIP$ (or whatever you name the field) = $PROCESS$ %COMSPEC% /c > ipconfig > You will have to parse out the IP from the result > > Fred > > ________________________________ > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Andrew Hicox > Sent: Thursday, June 21, 2007 11:10 AM > To: [email protected] > Subject: how to capture ip address of remedy client user? > > > > > Hello everyone: > > > In addition to the usual 'last modified by' field, I also would like to > capture the ip address or hostname of the user who last modified a record. > Anyone know a way to do that? Seems like there would be a keyword like > $HOSTNAME$ or $IP$ would do it but I don't see anything like that in the > docs. We're running ARS 7.0 > > thanks, > > > > -Andrew > > > > > > > > __20060125_______________________This posting was > submitted with HTML in it___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
