I'm not sure if I'm understanding the problem correctly, but here's two issues I had with requester.
An incorrect Tier 1-3 combination or you've made some fields in helpdesk required that out of the box weren't. Check the values in SRM:Request and try pluging them in manually into hpd:helpdesk (incident) to see if you're able to submit it. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Rami S Ayoub <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 06/25/2007 04:01 AM Please respond to [email protected] To [email protected] cc Subject Requester Consol ** *** In requester consol always on submit ticket the IN ID = In Process when checking the (View Events) I found this Error ARCreateEntry - Required field (without a default) not specifiedHPD:Help Desk :Summary Categorization ? I have attached menu in summary filed , but the configuration of the assignment base on operation categorization. Regards, Rami __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
