** Issue is resolved it was one field selected as required filed on the HPD:Helpdesk for the first error , the second error I have 3 companies and the operational categorizations should be global.
Thanks Ben J ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore Sent: Monday, June 25, 2007 5:35 PM To: [email protected] Subject: Re: Requester Consol ** Requester console workflow: 1. User creates a request in requester console 2. values selected by user are submitted to the srm:request form 3. srm:request form will, based on definitions defined in summary, create either an incident or a change ticket if the values being pushed from srm:request are invalid, then it will fail to create an incident; so again I suggest you check the values in srm:request to see if they would be valid in an incident. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Rami S Ayoub <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 06/25/2007 10:35 AM Please respond to [email protected] To [email protected] cc Subject Re: Requester Consol ** ** I don't have problem with Incident Management Consol (HPD:HELPDESK) , but from the Requester consol this issue is coming ?> ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore Sent: Monday, June 25, 2007 5:19 PM To: [email protected] Subject: Re: [email protected] ** I think the error means exactly what its saying that the categorization you're specifying is incorrect for the company selected. Did you try my suggestion of plugging in the values on the SRM:Request form into the helpdesk form to see if they work? When I got a similar error I went back into my summary definition form and changed the values to what would be accepted by the hpd:helpdesk. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Rami S Ayoub <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 06/25/2007 10:10 AM Please respond to [email protected] To [email protected] cc Subject [email protected] ** ** I have another error because I'm using the system for 3 companies in the assignment engine i already create the assignment for the -Global- Company but I receive this error also ARCreateEntry - The operational categorization information is invalid for the specified company ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore Sent: Monday, June 25, 2007 4:06 PM To: [email protected] Subject: Re: Requester Consol ** I'm not sure if I'm understanding the problem correctly, but here's two issues I had with requester. An incorrect Tier 1-3 combination or you've made some fields in helpdesk required that out of the box weren't. Check the values in SRM:Request and try pluging them in manually into hpd:helpdesk (incident) to see if you're able to submit it. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Rami S Ayoub <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 06/25/2007 04:01 AM Please respond to [email protected] To [email protected] cc Subject Requester Consol ** *** In requester consol always on submit ticket the IN ID = In Process when checking the (View Events) I found this Error ARCreateEntry - Required field (without a default) not specifiedHPD:Help Desk :Summary Categorization ? I have attached menu in summary filed , but the configuration of the assignment base on operation categorization. Regards, Rami __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
