Rules that I know of: 1. the incident must be assigned to a group when created. are you using an incident template to create the incident ? Colin
ARS 7 ServiceDesk 7 MSSQL2005 Windows2003 Colin Chapman, UNCW Phone: 910-962-7356 Email: [EMAIL PROTECTED] ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pedro Cardoso Sent: Monday, June 25, 2007 4:37 PM To: [email protected] Subject: Re: Submit Ticket on Service Desk 7.x ** Do you have the right permissions? Do you created the login name one by one or bulk import? Try searching the Login Name on User form and be sure it below to "General Access" and "Unrestricted Access". I run a bulk import and this permission give me headache. Pedro @Mexico On 6/24/07, Rami S Ayoub <[EMAIL PROTECTED]> wrote: ** ** When saving a new incident I recieve the following error: ARERR [326] Required field cannot be reset to a NULL value : HPD:Help Desk Assignment Log : Assigned Support Company ARERR [326] Required field cannot be reset to a NULL value : HPD:Help Desk Assignment Log : Assigned Group ARERR [326] Required field cannot be reset to a NULL value : HPD:Help Desk Assignment Log : Assigned Group ID ARERR [326] Required field cannot be reset to a NULL value : HPD:Help Desk Assignment Log : Assigned Support Organization Update Support Groups and Roles. Mark one group as Yes for the default. but still the error is come __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
