Large table sizes tend to drag down the AREmail process and cause it to hang. Therefore, other than adding com.remedy.arsys.emaildaemon.ARSystemHandler.level= WARNING to the logging.properties (which keeps the bulk of the errors out of the form). It would be good to create escalations to clean up the Error Log and Email Messages forms on regular intervals. Finally, ensure that your database is cleaning up the indices on the tables since the large number of inserts and deletes can cause the indices to grow out of control if they are not cleaned.
-Matt ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Baxter, Andrew Sent: Tuesday, June 26, 2007 1:32 PM To: [email protected] Subject: Re: HELP!!! Emails BACKING UP! ** Additionally, take a look at the state of the emails, if they are not set to send = yes they won't be processed, but will just sit there. Open an email, click on "Display Advanced Options" and choose Yes from the drop down. Click On the tab "Message Information". If your messages are not set with the field Send Message showing Yes they will not be sent out even if your email engine is working. I have had so many problems with the email engine that I automatically restart it twice a day and change that value for any messages that got stuck in the queue via an escalation. Thanks, Andrew Baxter From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of john rosquist Sent: Tuesday, June 26, 2007 2:20 PM To: [email protected] Subject: Re: HELP!!! Emails BACKING UP! ** Jase, Try looking in the email error messages form. There should be java errors relating to why the email engine is not processing email. If you can verify that the email account works too. John ----- Original Message ---- From: Jase Brandon <[EMAIL PROTECTED]> To: [email protected] Sent: Tuesday, June 26, 2007 2:11:27 PM Subject: HELP!!! Emails BACKING UP! ** Hello All, Easy Question, AR Server 7.0.01 Help Desk 6.0 I have 15K emails backed up on the server that are unsent, I stopped/started the BMC Remedy Email Engine thinking this would free up the unsent emails. This used to work fine with 6.0. Any suggestions? I have a ton of emails backing up and can't get them to shake loose! Thanks in Advance to All, Jase Brandon Remedy Administration/Development Customer Support Systems Group Desk - (615) - 320-4494 Cell - (334) - 318-5426 [EMAIL PROTECTED] DaVita Inc. __20060125_______________________This posting was submitted with HTML in it___ ________________________________ Park yourself in front of a world of choices in alternative vehicles. Visit the Yahoo! Auto Green Center. <http://us.rd.yahoo.com/evt=48246/*http:/autos.yahoo.com/green_center/;_ ylc=X3oDMTE5cDF2bXZzBF9TAzk3MTA3MDc2BHNlYwNtYWlsdGFncwRzbGsDZ3JlZW4tY2Vu dGVy> __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ ----------------------------------------- ******************************************************************* *** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ****************************************************** **************** Wal-Mart Confidential **************************** ****************************************** _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
