Hi John, Thanks for your reply. It's with a space HPD:Help Desk mjd -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of John Atherly Sent: June 27, 2007 10:49 AM To: [email protected] Subject: Re: URL Email
** Is your Helpdesk form HPD:Helpdesk or HPD:Help Desk with a space between Help and Desk? John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 "Doornbos, Mark" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 06/27/2007 11:42 AM Please respond to [email protected] To [email protected] cc Subject URL Email ** Hi list, When clicking on the following URL to direct a individual to an incident <http://remedywebdev/arsys/servlet/ViewFormServlet?form=HPD%3AHelp+Desk&server=cowsvdas01&eid=INC000000000048> http://remedywebdev/arsys/servlet/ViewFormServlet?form=HPD%3AHelp+Desk&server=cowsvdas01&eid=INC000000000048 I receive the following error: "No matching requests (or no permission to requests) for qualification criteria" I had this working over the weekend but now I receive this error. Permissions seem to be fine as I'm logging in with the individual in whom the support ticket is assigned to. Any ideas? mjd __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
