Hello Kim,

A colleague of mine tried sub-reporting too, and yes that does work. I
however tried creating a join within the ARS and building a report out of
that join.

I wonder what is better for performance? I tried to look at the performance
meter on Crystal but with the amount of data we have on our systems as of
now it might not be enough to give a good feel of what method may be better
over the other..

Joe

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Olds, Kimberly M
Sent: Wednesday, June 27, 2007 1:31 PM
To: [email protected]
Subject: Re: ODBC Driver: AR System ODBC Driver version 7.x


Not sure if this will help - but I did sub-reports for certain things so I
did not have to do join forms.  I have a form that collects data from a
vendor via email and those entries are tied to our help desk cases via the
Case ID.  When I did the sub-report - that was the link.  So I can print a
Report for a specific ticket with each corresponding entry in the other
form.

Kim Olds
Anne Arundel County Public Schools - Help Desk
410-222-5254
410-222-5611 fax


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Monday, June 18, 2007 5:06 PM
To: [email protected]
Subject: ODBC Driver: AR System ODBC Driver version 7.x

After configuring the AR System ODBC Driver to connect to crystal, I see an
option right on the top of the list of all available tables, called 'Add
Command'.

Was this option available in the previous versions of the AR System ODBC
driver???

>From the looks of it you can write an SQL statement to create a view to
report out of.. I'm beginning to think this might be useful to create a join
view of tables to report out of without creating the join form within
Remedy..

Has anyone used this option before? And what have you'll done using this
option. I'd like to see what different reporting possibilities this option
makes available to a report developer.

Joe
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