Hey Norm:
I'd agree that it is a somewhat aggressive licensing ratio, and in your case was used purely for illustrative purposes. That said, I have customers who easily get 8:1 with world-wide time zone spanning implementations. I don't find it to be unreasonable if you have done a serious exercise of separating your floating and fixed users and have a geographically distributed staff. With centers of support in Europe, Asia and US you can leverage economies of scale with floating licenses that you could never hope for with a geographically, and temporally, co-located staff. I agree with David that ITSM can get to be a very expensive proposition, and there are alternatives for many organizations both inside and outside of the BMC product families that are less expensive. I personally am a big fan of his ESS Suite. I think for many companies it is a great fit, and the licensing model is really great as well. However, I still believe that for some companies ITSM is the right way to go. The SRM module adds enough functionality that I think that organizations that are interested in it will be able to find a way to justify the cost and reach a reasonable ROI. It just might take a little BPR to make it fit smoothly. In the interviews around his leaving office, Tony Blair mentioned that he's worn the same pair of shoes to every Prime Ministers' Questions that he's been to as PM. His statement about those shoes (which would cost new about $650) was that 'cheap shoes are a false economy.' I think that the same thing can be said of Service Management tools. We shouldn't be focusing solely on the cost, but on the value for money. If a tool last 18 years (as have Tony's shoes) then we've made a good purchase even if we paid a premium over a cheaper solution that wouldn't have lasted that long for us. Just my $.02. Regards, Adam Pederson Mobile: +1 925 895 9500 Email: <mailto:[EMAIL PROTECTED]> [EMAIL PROTECTED] _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, June 27, 2007 11:27 PM To: [email protected] Subject: Re: ITSM Licensing Question David: Yes, I agree-I've been around Remedy for a long time, and 8-1 is an extremely aggressive licensing ratio. __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
