Adam:
I fully understand your point about cost vs. value. If I'm going to buy a new pair of shoes for $650, those shoes had better be some damned good shoes. They better match all my existing suits, be extremely comfortable, and last a heck of a long time so that I realize a full return on my investment. Let me put it to you this way. In my teenage son's circle, the current "hot thing" is Polo collared shirts. No other collared shirt will do-not Lacoste, not Nautica, not Tommy Hilfiger, not even Chaps. It has to be Polo with the little guy playing Polo emblem on it. When I shop for my son, I notice these shirts run for $70-$100 apiece. I then look at very similar Nautica shirts and notice they run $40-$60 apiece. Here we have a case of comparable quality, design, cut, colors, shapes, and sizes. What's the difference? The little emblem. That's it. So in this case does the, "You get what you pay for," argument hold water? No, of course not. I personally prefer the quality of Nautica over Polo...and they're less expensive. So I ask my son, "Why do you have to have Polo?" he answers, "Because it's what everyone wears." How does this apply to Remedy? In many environments, folks have existing Remedy applications that work great, satisfy requirements, AND DO NOT REQUIRE ADDITIONAL USER LICENSES! The standard ARS licenses are all you need. But the sales push for ITSM drives management to believe it's something they need-just the same way that little Polo emblem drives teenagers to believe they need Polo shirts. I ask repeatedly, what are we getting for the investment? Norm ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Adam D Pederson Sent: Thursday, June 28, 2007 2:45 PM To: [email protected] Subject: Re: ITSM Licensing Question Hey Norm: I'd agree that it is a somewhat aggressive licensing ratio, and in your case was used purely for illustrative purposes. That said, I have customers who easily get 8:1 with world-wide time zone spanning implementations. I don't find it to be unreasonable if you have done a serious exercise of separating your floating and fixed users and have a geographically distributed staff. With centers of support in Europe, Asia and US you can leverage economies of scale with floating licenses that you could never hope for with a geographically, and temporally, co-located staff. I agree with David that ITSM can get to be a very expensive proposition, and there are alternatives for many organizations both inside and outside of the BMC product families that are less expensive. I personally am a big fan of his ESS Suite. I think for many companies it is a great fit, and the licensing model is really great as well. However, I still believe that for some companies ITSM is the right way to go. The SRM module adds enough functionality that I think that organizations that are interested in it will be able to find a way to justify the cost and reach a reasonable ROI. It just might take a little BPR to make it fit smoothly. In the interviews around his leaving office, Tony Blair mentioned that he's worn the same pair of shoes to every Prime Ministers' Questions that he's been to as PM. His statement about those shoes (which would cost new about $650) was that 'cheap shoes are a false economy.' I think that the same thing can be said of Service Management tools. We shouldn't be focusing solely on the cost, but on the value for money. If a tool last 18 years (as have Tony's shoes) then we've made a good purchase even if we paid a premium over a cheaper solution that wouldn't have lasted that long for us. Just my $.02. Regards, Adam Pederson Mobile: +1 925 895 9500 Email: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
