Susan Palmer wrote:
**
I am excited to announce to everyone the birth of a running v7
production server. There were several months of labor involved and on
this 3rd attempt at delivery we were successful!!! Even the Oracle 9
to 10g upgrade kind of cooperated but with enough chocolate even an
Oracle upgrade can go well. You cannot imagine the joy our family
feels at this successful event. With previous upgrades the labor was
not nearly as intense nor were there as many complications. In fact
since v1 to v2 upgrade I cannot recall any complications with a basic
ARS platform upgrade, but alas we have moved into a new age. The age
of ARS v7 and I suspect all versions going forward. But as with all
births the pain is forgotten and the joy overwhelms.
Thanks to all of you that have so patiently listened to my labor pains
over the last few months and tried to soothe and console. I'm
attributing the success to 26 practice tries, moving from a Friday
night to a Wednesday to increase the stress, and most of all, an
almost full moon! Granted, we cut out the install of approval,
assignment and flashboards, but we will live to do them another day.
One small step for v7, one giant step for remedykind!
I can only hope to share some of my joy with you and make your day a
little brighter also.
Susan
Susan,
Congratulations! We have just delivered an ARS7.0.1p3 system (up from
6.0.1) although we had to take not only the email engine up to V7 but
also the approval, flashboards & mid-tier. Getting the child to see the
light of day was quite a business and we are still mopping up
("birthday" was Tuesday) - but then us chaps aren't as good at births as
you ladies are :-)
To be honest, despite several dummy runs and having V7 (7.0.0 & upwards)
up and working for 6 months the real thing should really have gone
better. Our main problems are:
* the mid-tier change from ServletExec to Tomcat - worked fine on
all our test beds, just can't get it to work with IIS on the
production system.
* there are problems with the approval engine - can't seem to
approve some tickets through the system and am studying all the
logs to see what is going on.
* our email engine has been happily sending out duplicates of all
messages. Again trying to plough through logs to see what is going on.
Despite all that the main punters (those who don't have to use our
approval-based form) are very happy with the new server. The mid-tier
is a lot slicker and forms look mouch better on the web than they used
to. Still, fire fighting on one's own is no fun. My side-kick was
around during the upgrade day but has had to dash off to help out his
parents who have 4 foot of water in their house thanks to all the rain
we have had in the UK lately. Perhaps I could divert the river near our
campus into our machine room - that should get rid of my current
problems for a while ;-)
Here's to happy days soon!
Ian
------------------------------------------------------------------------
Ian Trimnell, AR System Lead Developer (amongst other jobs),
Specialist Support & Information Team, Academic & Administrative
Computing Service
Open University, MILTON KEYNES, UK
Phone: 01908 653741 web: http://www.open.ac.uk/
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