Thanks John,
My CIO determined that we should not customize anything in the ITSM
suite, but in this case I think I'll need to. The other solution I came
up with is to block the attachments with Exchange, but that is not a
good solution in my opinion.
Thanks for the feedback and I'll try to push to at least be able to
modify the filter.
Thanks,
Shawn
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of john rosquist
Sent: Monday, July 02, 2007 11:16 AM
To: [email protected]
Subject: Re: ITSM Notification Attachments
**
Shawn,
I think that this is solely governed by the filter action in
NTE:NTS:Email_200_SystemNT.
The sys:Notification form does not seem to have a flag that
enables or disables this workflow. If you notice that the other two
filters relating to NTE:NTS:Email_200_SystemNT suppress the
notifications that you want. To get what you want, you are going to
have to modify the filter.
John Rosquist
Windward CG
----- Original Message ----
From: "Pierson, Shawn" <[EMAIL PROTECTED]>
To: [email protected]
Sent: Monday, July 2, 2007 11:05:32 AM
Subject: ITSM Notification Attachments
**
Good morning folks,
Does anyone know if there is a way, without changing the
workflow, to not send artask attachments from ITSM 7.0? Is this a
configuration setting somewhere?
Thanks,
Shawn Pierson
5444 Westheimer Rd
Houston, TX 77056
(713)989-7226
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