As a temporary fix, we deleted the Display Name value and cycled the
email engine - the emails now come through as "[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]> ", which is an improvement. Most of the
time the From line is being spoofed from the data in another field (like
the Submitter field or another login name field); I'll have to run some
tests to see if using the full name instead of the login name makes a
difference.
Thanks,
John
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Tuesday, July 03, 2007 1:52 PM
To: [email protected]
Subject: Re: Questions about the Display name in emails
**
What happens if you leave the Display Name blank in the Config
form and populate the From in the Message (AR System Email Messages
form)
as "John Hanson" <[EMAIL PROTECTED]>
Fred
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John Hanson
Sent: Tuesday, July 03, 2007 2:38 PM
To: [email protected]
Subject: Re: Questions about the Display name in emails
**
Thanks - I was thinking that this would require some work on the
Exchange side. I'll keep working with those folks to see if there's any
way for them to get around this issue.
John
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Tuesday, July 03, 2007 9:44 AM
To: [email protected]
Subject: Re: Questions about the Display name in emails
**
John,
I'm not an Exchange expert but I think that the Exchange
server settings are going to over ride just about anything you do.
Often the Exchange Admins will set it up so that if the email doesn't
originate within Exchange, the display name of the associated email
address will not show. This prevents spam from outside looking like
legitimate email. We went through this for some time where we only saw
the senders email address and not the display name. Again it was for
security reasons.
Thankfully, our Exchange admins have now set up the
Exchange servers so that as long as it's sent from a valid mailbox that
requires a login, they will associate the display name.
Dave
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John Hanson
Sent: Tuesday, July 03, 2007 12:09 PM
To: [email protected]
Subject: Questions about the Display name in emails
**
Hello,
ARS 6.3
Email 6.3
Solaris 9
Oracle 9.2
Our Exchange administrators recently moved the Remedy
mailbox to a new Exchange 2003 server. Since the move, emails sent out
from Remedy are no longer spoofing the display name, although they are
still spoofing the "From" and "Reply to" email addresses. Before the
mailbox move, an email with my account name spoofed as the "From" &
"Reply To" names would come in as "John Hanson", but now that same email
is coming in as "Remedy [EMAIL PROTECTED] <[EMAIL PROTECTED]>".
I have already looked at the AR System Email Mailbox
Configuration form for the outgoing mailbox under the Advanced tab, and
noted that there is a field for "Display Name", currently set to
"Remedy". Is there a way for this display name to dynamically change
for each email that Remedy sends out?
The Exchange admins say that the reason that Exchange is
no longer translating the name is due to increased security restrictions
on the new server.
Any help is greatly appreciated.
Thank you,
John Hanson
Remedy Administrator/Developer
The Standard
1100 SW Sixth Avenue
Portland, OR 97204
Telephone (971) 321-7153
[EMAIL PROTECTED]
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