Since you are running on Unix, procmail is your friend.
We use several procmail recipes to identify likely mail loops (and other things that we don't want to auto respond to) and forward them off to a different mailbox. The Email Engine pops that mailbox too, but workflow is set to not auto-respond. Joe Kubasek On 7/10/07, Michael Gates <[EMAIL PROTECTED]> wrote:
Hello Listers! Every now and then, my Remedy system gets itself caught up in an email loop. It is configured to send a response to ticket updates received via email to let the user know their update has been received. Sometimes, the users email is set to do something similar, so it replies to our Remedy system and Remedy replies back and so forth until someone intervenes. My question is, what solutions or ideas do you have to help stop these loops from occurring while still notifying users of valid update receipts? Thanks! -Michael Gates ARS 5.1 on Solaris _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
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