Hi Susan,
I've experienced these errors before, too, a long time ago: Signal 5
termination on a specific thread.
I was able to trace it back to a workflow problem, and with your jump
from 5.1.2 to 7.0, I'd imagine you might be in the same boat.
What I found was with the Run Process commands.
To give an example:
You're calling the Application-Delete-Entry command. It's expecting two
inputs: Form and ID.
The problem is akin to receiving a bad input value. Perhaps the ID was
missing, or the Form name was invalid...some wacky scenario where the
command raised an error, and thus, the users execution died.
I also found the errors were occurring if a command was expecting an
integer value (say, the number of seconds to offset on a Business Time
command), but the input was some character string ("ABC").
You might see if your logs (Filter and SQL) can narrow this down for
you. You might have to mentally process some of these commands, because
I do remember that it wasn't very apparent in the logs that it was
failing on these.
Hope this helps or provides a little more direction!
J.T.
New Edge Networks
An Earthlink Company
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Tuesday, July 10, 2007 2:16 PM
To: [email protected]
Subject: ARS v7.0.1P2 LIST threads initiate inexplainably
**
Since our upgrade from ARS 5.1.2 to 7.0.1P2 on 6/27/07 I have no life.
Ok, that's the end of my rant.
Everyday, with the exception of Sat/Sun even though there are some users
on the system, we have a thread run wild issue. It is with the LIST
threads. This manifested itself in a arerror94 - database timeout
Of course everyone points to Remedy but it didn't feel like a Remedy
issue. I felt like network or database. Well after 4 days of denial
the other guys finally started looking at their sides and various
changes were made. Optimizations in oracle and some minor server
changes. Yesterday we actually ran the full high-production hours
schedule without timing out. Thought I was home free.
Well on the way home the threads started to initiate again. And finally
by 10:30p I had to restart the services because we were at 14 threads
and our max is 15. Some sleep is required even after a v7 upgrade.
Restarting the services clears the problem. Yesterday we ran most of
the day at 10 threads. I check old statistics from May and that's what
we were running at then. I know, it seems high ... that's not the issue
right now.
We were having 343 errors appear after a restart which didn't seem all
that bad but apparently are VERY bad. Those got cleared away today and
we are not seeing them anymore.
So today, it's been a horrific day. Four times we pushed the threads to
the limit and had to restart services.
Over the last week or so I've become intimately familiar with my sql
logs again. Looking for trends, patterns, hints. Sometimes it seems
like when a person logs in it causes a thread to stop and restart. Or
maybe it's the start of the thread buildup.
But what I do see periodically are the following errors. AND I think
I'm see a pattern that after one of these there is a slow buildup of
threads from 7-11 over 20-30 minutes then 12-15 is faster. We start
seeing hourglasses when I think we're at 14 on the way to 15.
I'd like to know what the entry below is telling me. I've asked bmc
support but have received no answer. I've looked in the sql logs at
this time and don't see a real pattern to what the person was doing that
would drive me in a certain direction.
Any knowledge on this you can share would be appreciated.
Thanks,
Susan Palmer
ShopperTrak
ARS v7.0.1P1
Oracle 10g
Windows 2003
Tue Jul 10 14:55:33 2007 390635 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Tue Jul 10 14:55:33 2007
Timestamp: Tue Jul 10 2007 14:55:34.1250
Thread Id: 2664
Version: 7.0.01 patch 002 200704021644 Apr 2 2007 20:12:39
ServerName: remsrv
Database: SQL -- Oracle
Hardware: Intel Pentium
OS: Windows NT 5.2
RPC Id: 13200
RPC Call: 34 (EXP)
RPC Queue: 390635
Client: User AdamsT from Remedy User (protocol 9) at IP address
10.0.4.68
Form:
Logging On: API SQL Thread
Code: c0000005
Operation: read
Access Addr: 736C6C69
Stack Begin:
Stack End
Tue Jul 10 14:55:33 2007 390635 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Tue Jul 10 14:55:33 2007 0xc0000005
Tue Jul 10 14:55:33 2007 390635 : AR System server terminated -- fatal
error encountered (ARNOTE 21)
Thread log that relates to the above error from a timing perspective:
<THRD> /* Tue Jul 10 2007 14:15:16.3430 */ Thread Id 3108 (thread number
21) application statistics thread started.
<THRD> /* Tue Jul 10 2007 14:55:34.3430 */ Thread Id 2664 (thread number
16) on LIST queue died.
<THRD> /* Tue Jul 10 2007 14:55:34.3430 */ Thread Id 4864 (thread number
16) on LIST queue restarted.
<THRD> /* Tue Jul 10 2007 14:57:39.8750 */ Thread Id 5784 (thread number
22) on LIST queue started.
<THRD> /* Tue Jul 10 2007 14:59:05.8750 */ Thread Id 5640 (thread number
23) on LIST queue started.
<THRD> /* Tue Jul 10 2007 14:59:08.0620 */ Thread Id 5568 (thread number
24) on LIST queue started.
<THRD> /* Tue Jul 10 2007 14:59:27.4530 */ Thread Id 5652 (thread number
25) on LIST queue started.
<THRD> /* Tue Jul 10 2007 15:02:14.5620 */ Thread Id 2332 (thread number
26) on LIST queue started.
<THRD> /* Tue Jul 10 2007 15:03: 11.6560 */ Thread Id 5328 (thread
number 27) on LIST queue started.
<THRD> /* Tue Jul 10 2007 15:03:17.9370 */ Thread Id 4908 (thread number
28) on LIST queue started.
<THRD> /* Tue Jul 10 2007 15:23:11.9370 */ Thread Id 5704 (thread number
29) on LIST queue started.
<THRD> /* Tue Jul 10 2007 15:26:09.5460 */ Thread Id 964 (thread number
30) on LIST queue started.
This thread terror occurred today too. First time FAST threads have
been involved:
<THRD> /* Tue Jul 10 2007 13:11:11.7650 */ Thread Trace Log -- ON
<THRD> /* Tue Jul 10 2007 13:11:11.7810 */ Thread Id 5856 (thread number
0) Thread Manager started.
<THRD> /* Tue Jul 10 2007 13:11: 11.7810 */ Thread Id 3236 (thread
number 1) timed call thread started.
<THRD> /* Tue Jul 10 2007 13:11:11.7810 */ Thread Id 5236 (thread number
2) on ADMIN queue started.
<THRD> /* Tue Jul 10 2007 13:11: 37.7030 */ Thread Id 5740 (thread
number 3) on ALERT queue started.
<THRD> /* Tue Jul 10 2007 13:11:37.7030 */ Thread Id 5384 (thread number
4) on ESCALATION queue started.
<THRD> /* Tue Jul 10 2007 13:11: 37.7030 */ Thread Id 5880 (thread
number 5) on FAST queue started.
<THRD> /* Tue Jul 10 2007 13:11:37.7030 */ Thread Id 3256 (thread number
6) on FAST queue started.
<THRD> /* Tue Jul 10 2007 13:11:37.7030 */ Thread Id 3432 (thread number
7) on FAST queue started.
<THRD> /* Tue Jul 10 2007 13:11:37.7030 */ Thread Id 4812 (thread number
8) on FAST queue started.
<THRD> /* Tue Jul 10 2007 13:11:37.7030 */ Thread Id 3692 (thread number
9) on FAST queue started.
<THRD> /* Tue Jul 10 2007 13:11:37.7030 */ Thread Id 904 (thread number
10) on FAST queue started.
<THRD> /* Tue Jul 10 2007 13:11:37.7030 */ Thread Id 4508 (thread number
11) on LIST queue started.
<THRD> /* Tue Jul 10 2007 13:11:37.7030 */ Thread Id 4816 (thread number
12) on LIST queue started.
<THRD> /* Tue Jul 10 2007 13:11:37.7030 */ Thread Id 5792 (thread number
13) on LIST queue started.
<THRD> /* Tue Jul 10 2007 13:11: 37.7030 */ Thread Id 4120 (thread
number 14) on LIST queue started.
<THRD> /* Tue Jul 10 2007 13:11:37.7030 */ Thread Id 4216 (thread number
15) on LIST queue started.
<THRD> /* Tue Jul 10 2007 13:11:37.7030 */ Thread Id 2960 (thread number
16) on LIST queue started.
<THRD> /* Tue Jul 10 2007 13:11:37.7030 */ Thread Id 2832 (thread number
17) license monitor thread started.
<THRD> /* Tue Jul 10 2007 13:11: 37.7030 */ Thread Id 5104 (thread
number 18) archive thread started.
<THRD> /* Tue Jul 10 2007 13:11:37.7180 */ Thread Id 4960 (thread number
19) computed group call thread started.
<THRD> /* Tue Jul 10 2007 13:11: 37.7180 */ Thread Id 5340 (thread
number 20) server statistics thread started.
<THRD> /* Tue Jul 10 2007 13:11:37.7180 */ Thread Id 4940 (thread number
21) application statistics thread started.
<THRD> /* Tue Jul 10 2007 13:40: 36.1400 */ Thread Id 5880 (thread
number 5) on FAST queue died.
<THRD> /* Tue Jul 10 2007 13:40:36.1400 */ Thread Id 5372 (thread number
5) on FAST queue restarted.
<THRD> /* Tue Jul 10 2007 13:40:36.1400 */ Thread Id 5372 (thread number
5) on FAST queue died.
<THRD> /* Tue Jul 10 2007 13:40:36.1400 */ Thread Id 4196 (thread number
5) on FAST queue restarted.
<THRD> /* Tue Jul 10 2007 13:40:36.1710 */ Thread Id 4812 (thread number
8) on FAST queue died.
<THRD> /* Tue Jul 10 2007 13:40:36.1710 */ Thread Id 884 (thread number
8) on FAST queue restarted.
<THRD> /* Tue Jul 10 2007 13:40:38.6710 */ Thread Id 3692 (thread number
9) on FAST queue died.
<THRD> /* Tue Jul 10 2007 13:40:38.6710 */ Thread Id 1996 (thread number
9) on FAST queue restarted.
<THRD> /* Tue Jul 10 2007 13:40:59.2500 */ Thread Id 4120 (thread number
14) on LIST queue died.
<THRD> /* Tue Jul 10 2007 13:40: 59.2500 */ Thread Id 5860 (thread
number 14) on LIST queue restarted.
<THRD> /* Tue Jul 10 2007 13:41:39.4060 */ Thread Id 4216 (thread number
15) on LIST queue died.
<THRD> /* Tue Jul 10 2007 13:41:39.4060 */ Thread Id 5108 (thread number
15) on LIST queue restarted.
<THRD> /* Tue Jul 10 2007 13:41:42.9840 */ Thread Id 2960 (thread number
16) on LIST queue died.
<THRD> /* Tue Jul 10 2007 13:41:42.9840 */ Thread Id 2700 (thread number
16) on LIST queue restarted.
<THRD> /* Tue Jul 10 2007 13:42:19.5150 */ Thread Id 3256 (thread number
6) on FAST queue died.
<THRD> /* Tue Jul 10 2007 13:42:19.5150 */ Thread Id 2108 (thread number
6) on FAST queue restarted.
<THRD> /* Tue Jul 10 2007 13:42:36.1710 */ Thread Id 3432 (thread number
7) on FAST queue died.
<THRD> /* Tue Jul 10 2007 13:42:36.1710 */ Thread Id 4064 (thread number
7) on FAST queue restarted.
<THRD> /* Tue Jul 10 2007 13:42: 46.6090 */ Thread Id 480 (thread number
22) on FAST queue started.
<THRD> /* Tue Jul 10 2007 13:42:58.3590 */ Thread Id 4700 (thread number
23) on FAST queue started.
<THRD> /* Tue Jul 10 2007 13:43:05.3430 */ Thread Id 4816 (thread number
12) on LIST queue died.
<THRD> /* Tue Jul 10 2007 13:43:05.3430 */ Thread Id 5756 (thread number
12) on LIST queue restarted.
<THRD> /* Tue Jul 10 2007 13:43:13.6710 */ Thread Id 356 (thread number
24) on FAST queue started.
<THRD> /* Tue Jul 10 2007 13:43:13.7180 */ Thread Id 904 (thread number
10) on FAST queue died.
<THRD> /* Tue Jul 10 2007 13:43:13.7180 */ Thread Id 2812 (thread number
10) on FAST queue restarted.
<THRD> /* Tue Jul 10 2007 13:43:25.6870 */ Thread Id 6140 (thread number
25) on FAST queue started.
<THRD> /* Tue Jul 10 2007 13:43:31.7180 */ Thread Id 3960 (thread number
26) on FAST queue started.
<THRD> /* Tue Jul 10 2007 13:43: 41.7810 */ Thread Id 2484 (thread
number 27) on FAST queue started.
<THRD> /* Tue Jul 10 2007 13:46:39.1870 */ Thread Id 5384 (thread number
4) on ESCALATION queue died.
<THRD> /* Tue Jul 10 2007 13:46: 39.1870 */ Thread Id 3704 (thread
number 4) on ESCALATION queue restarted.
<THRD> /* Tue Jul 10 2007 13:48:45.8750 */ Thread Id 5792 (thread number
13) on LIST queue died.
<THRD> /* Tue Jul 10 2007 13:48: 45.8750 */ Thread Id 824 (thread number
13) on LIST queue restarted.
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