JT and Bruce, Good suggestion ... will I see that easier in API logs. I've been running them too. Thanks, Susan
On 7/10/07, Bruce Scott <[EMAIL PROTECTED]> wrote:
** Susan, I have to agree with JT. I've seen this on a 6.3.0 server and a 5.1.2server. Both were caused by an escalation which was calling a process incorrectly. Bruce Scott Application Developer - Remedy SSG, PetSMART, Inc. Office: 623.587.2340 eMail: [EMAIL PROTECTED] ------------------------------ *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Davies, J.T. *Sent:* Tuesday, July 10, 2007 2:38 PM *To:* [email protected] *Subject:* Re: ARS v7.0.1P2 LIST threads initiate inexplainably ** Hi Susan, I've experienced these errors before, too, a long time ago: Signal 5 termination on a specific thread. I was able to trace it back to a workflow problem, and with your jump from 5.1.2 to 7.0, I'd imagine you might be in the same boat. What I found was with the Run Process commands. To give an example: You're calling the Application-Delete-Entry command. It's expecting two inputs: Form and ID. The problem is akin to receiving a bad input value. Perhaps the ID was missing, or the Form name was invalid...some wacky scenario where the command raised an error, and thus, the users execution died. I also found the errors were occurring if a command was expecting an integer value (say, the number of seconds to offset on a Business Time command), but the input was some character string ("ABC"). You might see if your logs (Filter and SQL) can narrow this down for you. You might have to mentally process some of these commands, because I do remember that it wasn't very apparent in the logs that it was failing on these. Hope this helps or provides a little more direction! J.T. New Edge Networks An Earthlink Company ------------------------------ *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Susan Palmer *Sent:* Tuesday, July 10, 2007 2:16 PM *To:* [email protected] *Subject:* ARS v7.0.1P2 LIST threads initiate inexplainably ** Since our upgrade from ARS 5.1.2 to 7.0.1P2 on 6/27/07 I have no life. Ok, that's the end of my rant. Everyday, with the exception of Sat/Sun even though there are some users on the system, we have a thread run wild issue. It is with the LIST threads. This manifested itself in a arerror94 - database timeout Of course everyone points to Remedy but it didn't feel like a Remedy issue. I felt like network or database. Well after 4 days of denial the other guys finally started looking at their sides and various changes were made. Optimizations in oracle and some minor server changes. Yesterday we actually ran the full high-production hours schedule without timing out. Thought I was home free. Well on the way home the threads started to initiate again. And finally by 10:30p I had to restart the services because we were at 14 threads and our max is 15. Some sleep is required even after a v7 upgrade. Restarting the services clears the problem. Yesterday we ran most of the day at 10 threads. I check old statistics from May and that's what we were running at then. I know, it seems high ... that's not the issue right now. We were having 343 errors appear after a restart which didn't seem all that bad but apparently are VERY bad. Those got cleared away today and we are not seeing them anymore. So today, it's been a horrific day. Four times we pushed the threads to the limit and had to restart services. Over the last week or so I've become intimately familiar with my sql logs again. Looking for trends, patterns, hints. Sometimes it seems like when a person logs in it causes a thread to stop and restart. Or maybe it's the start of the thread buildup. But what I do see periodically are the following errors. AND I think I'm see a pattern that after one of these there is a slow buildup of threads from 7-11 over 20-30 minutes then 12-15 is faster. We start seeing hourglasses when I think we're at 14 on the way to 15. I'd like to know what the entry below is telling me. I've asked bmc support but have received no answer. I've looked in the sql logs at this time and don't see a real pattern to what the person was doing that would drive me in a certain direction. Any knowledge on this you can share would be appreciated. Thanks, Susan Palmer ShopperTrak ARS v7.0.1P1 Oracle 10g Windows 2003 Tue Jul 10 14:55:33 2007 390635 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Tue Jul 10 14:55:33 2007 Timestamp: Tue Jul 10 2007 14:55:34.1250 Thread Id: 2664 Version: 7.0.01 patch 002 200704021644 Apr 2 2007 20:12:39 ServerName: remsrv Database: SQL -- Oracle Hardware: Intel Pentium OS: Windows NT 5.2 RPC Id: 13200 RPC Call: 34 (EXP) RPC Queue: 390635 Client: User AdamsT from Remedy User (protocol 9) at IP address 10.0.4.68 Form: Logging On: API SQL Thread Code: c0000005 Operation: read Access Addr: 736C6C69 Stack Begin: Stack End Tue Jul 10 14:55:33 2007 390635 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Tue Jul 10 14:55:33 2007 0xc0000005 Tue Jul 10 14:55:33 2007 390635 : AR System server terminated -- fatal error encountered (ARNOTE 21) Thread log that relates to the above error from a timing perspective: <THRD> /* Tue Jul 10 2007 14:15:16.3430 */ Thread Id 3108 (thread number 21) application statistics thread started. <THRD> /* Tue Jul 10 2007 14:55:34.3430 */ Thread Id 2664 (thread number 16) on LIST queue died. <THRD> /* Tue Jul 10 2007 14:55:34.3430 */ Thread Id 4864 (thread number 16) on LIST queue restarted. <THRD> /* Tue Jul 10 2007 14:57:39.8750 */ Thread Id 5784 (thread number 22) on LIST queue started. <THRD> /* Tue Jul 10 2007 14:59:05.8750 */ Thread Id 5640 (thread number 23) on LIST queue started. <THRD> /* Tue Jul 10 2007 14:59:08.0620 */ Thread Id 5568 (thread number 24) on LIST queue started. <THRD> /* Tue Jul 10 2007 14:59:27.4530 */ Thread Id 5652 (thread number 25) on LIST queue started. <THRD> /* Tue Jul 10 2007 15:02:14.5620 */ Thread Id 2332 (thread number 26) on LIST queue started. <THRD> /* Tue Jul 10 2007 15:03: 11.6560 */ Thread Id 5328 (thread number 27) on LIST queue started. <THRD> /* Tue Jul 10 2007 15:03:17.9370 */ Thread Id 4908 (thread number 28) on LIST queue started. <THRD> /* Tue Jul 10 2007 15:23:11.9370 */ Thread Id 5704 (thread number 29) on LIST queue started. <THRD> /* Tue Jul 10 2007 15:26:09.5460 */ Thread Id 964 (thread number 30) on LIST queue started. This thread terror occurred today too. First time FAST threads have been involved: <THRD> /* Tue Jul 10 2007 13:11:11.7650 */ Thread Trace Log -- ON <THRD> /* Tue Jul 10 2007 13:11:11.7810 */ Thread Id 5856 (thread number 0) Thread Manager started. <THRD> /* Tue Jul 10 2007 13:11: 11.7810 */ Thread Id 3236 (thread number 1) timed call thread started. <THRD> /* Tue Jul 10 2007 13:11:11.7810 */ Thread Id 5236 (thread number 2) on ADMIN queue started. <THRD> /* Tue Jul 10 2007 13:11: 37.7030 */ Thread Id 5740 (thread number 3) on ALERT queue started. <THRD> /* Tue Jul 10 2007 13:11:37.7030 */ Thread Id 5384 (thread number 4) on ESCALATION queue started. <THRD> /* Tue Jul 10 2007 13:11: 37.7030 */ Thread Id 5880 (thread number 5) on FAST queue started. <THRD> /* Tue Jul 10 2007 13:11:37.7030 */ Thread Id 3256 (thread number 6) on FAST queue started. <THRD> /* Tue Jul 10 2007 13:11:37.7030 */ Thread Id 3432 (thread number 7) on FAST queue started. <THRD> /* Tue Jul 10 2007 13:11:37.7030 */ Thread Id 4812 (thread number 8) on FAST queue started. <THRD> /* Tue Jul 10 2007 13:11:37.7030 */ Thread Id 3692 (thread number 9) on FAST queue started. <THRD> /* Tue Jul 10 2007 13:11:37.7030 */ Thread Id 904 (thread number 10) on FAST queue started. <THRD> /* Tue Jul 10 2007 13:11:37.7030 */ Thread Id 4508 (thread number 11) on LIST queue started. <THRD> /* Tue Jul 10 2007 13:11:37.7030 */ Thread Id 4816 (thread number 12) on LIST queue started. <THRD> /* Tue Jul 10 2007 13:11:37.7030 */ Thread Id 5792 (thread number 13) on LIST queue started. <THRD> /* Tue Jul 10 2007 13:11: 37.7030 */ Thread Id 4120 (thread number 14) on LIST queue started. <THRD> /* Tue Jul 10 2007 13:11:37.7030 */ Thread Id 4216 (thread number 15) on LIST queue started. <THRD> /* Tue Jul 10 2007 13:11:37.7030 */ Thread Id 2960 (thread number 16) on LIST queue started. <THRD> /* Tue Jul 10 2007 13:11:37.7030 */ Thread Id 2832 (thread number 17) license monitor thread started. <THRD> /* Tue Jul 10 2007 13:11: 37.7030 */ Thread Id 5104 (thread number 18) archive thread started. <THRD> /* Tue Jul 10 2007 13:11:37.7180 */ Thread Id 4960 (thread number 19) computed group call thread started. <THRD> /* Tue Jul 10 2007 13:11: 37.7180 */ Thread Id 5340 (thread number 20) server statistics thread started. <THRD> /* Tue Jul 10 2007 13:11:37.7180 */ Thread Id 4940 (thread number 21) application statistics thread started. <THRD> /* Tue Jul 10 2007 13:40: 36.1400 */ Thread Id 5880 (thread number 5) on FAST queue died. <THRD> /* Tue Jul 10 2007 13:40:36.1400 */ Thread Id 5372 (thread number 5) on FAST queue restarted. <THRD> /* Tue Jul 10 2007 13:40:36.1400 */ Thread Id 5372 (thread number 5) on FAST queue died. <THRD> /* Tue Jul 10 2007 13:40:36.1400 */ Thread Id 4196 (thread number 5) on FAST queue restarted. <THRD> /* Tue Jul 10 2007 13:40:36.1710 */ Thread Id 4812 (thread number 8) on FAST queue died. <THRD> /* Tue Jul 10 2007 13:40:36.1710 */ Thread Id 884 (thread number 8) on FAST queue restarted. <THRD> /* Tue Jul 10 2007 13:40:38.6710 */ Thread Id 3692 (thread number 9) on FAST queue died. <THRD> /* Tue Jul 10 2007 13:40:38.6710 */ Thread Id 1996 (thread number 9) on FAST queue restarted. <THRD> /* Tue Jul 10 2007 13:40:59.2500 */ Thread Id 4120 (thread number 14) on LIST queue died. <THRD> /* Tue Jul 10 2007 13:40: 59.2500 */ Thread Id 5860 (thread number 14) on LIST queue restarted. <THRD> /* Tue Jul 10 2007 13:41:39.4060 */ Thread Id 4216 (thread number 15) on LIST queue died. <THRD> /* Tue Jul 10 2007 13:41:39.4060 */ Thread Id 5108 (thread number 15) on LIST queue restarted. <THRD> /* Tue Jul 10 2007 13:41:42.9840 */ Thread Id 2960 (thread number 16) on LIST queue died. <THRD> /* Tue Jul 10 2007 13:41:42.9840 */ Thread Id 2700 (thread number 16) on LIST queue restarted. <THRD> /* Tue Jul 10 2007 13:42:19.5150 */ Thread Id 3256 (thread number 6) on FAST queue died. <THRD> /* Tue Jul 10 2007 13:42:19.5150 */ Thread Id 2108 (thread number 6) on FAST queue restarted. <THRD> /* Tue Jul 10 2007 13:42:36.1710 */ Thread Id 3432 (thread number 7) on FAST queue died. <THRD> /* Tue Jul 10 2007 13:42:36.1710 */ Thread Id 4064 (thread number 7) on FAST queue restarted. <THRD> /* Tue Jul 10 2007 13:42: 46.6090 */ Thread Id 480 (thread number 22) on FAST queue started. <THRD> /* Tue Jul 10 2007 13:42:58.3590 */ Thread Id 4700 (thread number 23) on FAST queue started. <THRD> /* Tue Jul 10 2007 13:43:05.3430 */ Thread Id 4816 (thread number 12) on LIST queue died. <THRD> /* Tue Jul 10 2007 13:43:05.3430 */ Thread Id 5756 (thread number 12) on LIST queue restarted. <THRD> /* Tue Jul 10 2007 13:43:13.6710 */ Thread Id 356 (thread number 24) on FAST queue started. <THRD> /* Tue Jul 10 2007 13:43:13.7180 */ Thread Id 904 (thread number 10) on FAST queue died. <THRD> /* Tue Jul 10 2007 13:43:13.7180 */ Thread Id 2812 (thread number 10) on FAST queue restarted. <THRD> /* Tue Jul 10 2007 13:43:25.6870 */ Thread Id 6140 (thread number 25) on FAST queue started. <THRD> /* Tue Jul 10 2007 13:43:31.7180 */ Thread Id 3960 (thread number 26) on FAST queue started. <THRD> /* Tue Jul 10 2007 13:43: 41.7810 */ Thread Id 2484 (thread number 27) on FAST queue started. <THRD> /* Tue Jul 10 2007 13:46:39.1870 */ Thread Id 5384 (thread number 4) on ESCALATION queue died. <THRD> /* Tue Jul 10 2007 13:46: 39.1870 */ Thread Id 3704 (thread number 4) on ESCALATION queue restarted. <THRD> /* Tue Jul 10 2007 13:48:45.8750 */ Thread Id 5792 (thread number 13) on LIST queue died. <THRD> /* Tue Jul 10 2007 13:48: 45.8750 */ Thread Id 824 (thread number 13) on LIST queue restarted. __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ ------------------------------ The information contained in this electronic mail message, including attachments, if any, is PetSmart confidential information. It is intended only for the use of the person(s) named above. If the reader of this message is not the intended recipient, or has received this message in error, you are hereby notified that any review, dissemination, distribution or copying of this communication is strictly prohibited. If you are not the intended recipient or have received this message in error, please notify the sender via e-mail and promptly delete the original message. ------------------------------ __20060125_______________________This posting was submitted with HTML in it___
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