Classification:  UNCLASSIFIED 
Caveats: NONE


Not necessarily Client issues. The server installs would fail for
various reasons. Or as I recall in one case, I thought I had done the
upgrade from 7.0x to 7.0.1x only to check the server version and it was
still at 7.0 (just like the other person here is having this problem).

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Wednesday, July 11, 2007 12:48 PM
To: [email protected]
Subject: Re: ARS Upgrade from 5.1.2 to 7.0.1 via 6.3 (UNCLASSIFIED)

**
Scott,
 
What issues were you seeing with the v7 client if you didn't upgrade to
6.3 first?
 
Thanks,
Susan

 
On 7/11/07, HARTWICK, SCOTT G CTR DISA JSSC
<[EMAIL PROTECTED]> wrote: 

        Classification:  UNCLASSIFIED
        Caveats: NONE
        
        Rob,
        
        At my previous location I did the 5.1.2 to 7.0.1px upgrade.
        
        What I discovered along the way was you may need to install more
of the
        intermediate upgrades along the way. And don't forget to install
the
        email engine along the way also.
        
        For example: upgrade to the lasted ARS 6.3
Server/email/admin/user, then
        install the first 7.0x version of Server/email/admin/user then,
install
        the patchs for Server/email/admin/user along the way until you
get to
        the latest 7.0.1p3 (soon to be 7.1). 
        
        Although BMC keeps stating the latest version is cumulative. It
may be,
        but the various installers look for specific install paths and
forms
        from earlier intermediate installs. I regularly had to go back
to an 
        earlier patch and do the the next patch instead of going
directly to the
        latest.
        
        Same rule applied to 5.1.2x to 6.3x. When I skipped the email
install
        thinking I could just do the latest one once I got to 7.0.1x, it
took a
        while to undo what the installer couldn't complete because it
couldn't
        complete normally.
        
        Hope this helps,
        Scott.
        
        -----Original Message-----
        From: Action Request System discussion list(ARSList) 
        [mailto:[EMAIL PROTECTED] On Behalf Of Broyles Robert K Mr
CTR USAF
        96 CS/SCCE
        Sent: Wednesday, July 11, 2007 9:02 AM
        To: [email protected] 
        Subject: Re: ARS Upgrade from 5.1.2 to 7.0.1 via 6.3
        
        Do the same incompatabilities exist with 5.1.2 clients to 7.0.1
server
        P#?  While talking with a senior developer, I thought that
upgrading the
        clients first and then the server could help.  I havent' done to
much on 
        7.x yet.  Does anyone have any issues with that approach?  Our
        environment is windows server 2003 standard edition sp2, SQL
server 2000
        sp4, ARS 6.3 p21.
        
        Rob
        
        
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