The end users want to rename the group names (disable and create new). The impact on the CI's is one concern. Are most companies submitting a support group name change as an incident. The only CR created was for the new names. These are cosmetic changes not organizational changes.
************************************** Get a sneak peak of the all-new AOL at http://discover.aol.com/memed/aolcom30tour _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
