One strategy that seemed to work for Op Cats is to use this sentence:
I (the user) need you to (Category 1) a/the/my (Category 2) on my (Category 3). i.e. Install the Software on my Laptop. Then the Prod Cats can specify what software. Or Fix my Connection to the Network, etc.. Rick On 7/17/07, Pierson, Shawn <[EMAIL PROTECTED]> wrote:
** Jack, I think that's not a bad idea. However, also keep in mind that if you use the DSL, it adds over ten thousand product categorizations that you will probably want to disable. Also in my experience, the product categorization part is easy. It's just a list of all services, hardware, software, etc. that you maintain and would need to report on. The hard part is operational categorization, which most companies seem to do wrong. My current employer did it wrong in my opinion, and they wanted to try it this way. I'm thinking we are going to change them within the next month, or I'd send you examples. Shawn Pierson -----Original Message----- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Covert, Jack *Sent:* Tuesday, July 17, 2007 1:43 PM *To:* [email protected] *Subject:* Examples of Product and Operational Categorization ** Hi guys. I'm getting ramped up to start defining product and operational categorization for Remedy 7. My first stab is to take our current CTI''s and split them up by product and then operational type items. But that seems a bit like fitting a square tube into a round hole. Does anybody have any samples of what they used for theirs that they would be willing to share? I need inspiration!!! Thanks, guys, I appreciate it. Jack Covert *Corporate IT* *Enterprise** Systems Management* *Remedy Support** Team* *Remedy Support** Team Home Page* *http://collaborate.mckesson.com/sites/esm/remedy*<http://collaborate.mckesson.com/sites/esm/remedy>
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