Christopher, I've not used TelAlert with ITSM but have with our homegrown apps. We use a filter that executes a run process that calls a TelAlert client to pass the message to the server. The command line call also includes the primary and a fail over server.
Dave -------------------------- [EMAIL PROTECTED] (Wireless) ----- Original Message ----- From: Action Request System discussion list(ARSList) <[email protected]> To: [email protected] <[email protected]> Sent: Tue Jul 17 18:18:58 2007 Subject: TelAlert with ITSM 7 Has anyone gotten any experience yet with configuring the ITSM 7 paging and on-call groups to work using the TelAlert messaging server? I particular, were you able to use one TelAlert server installed on any one machine from either the development or production AR Servers, or does it only work if installed directly on the production AR Server (there is the issue of where to put the modem). We want to do whatever it takes to have the on-call group capability in the OTB ITSM 7 application available for our support groups. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
