You got it! See you at BUW And may the pie grow!!!
-----Original Message----- From: Action Request System discussion list(ARSList) on behalf of John Sundberg Sent: Fri 07/20/07 1:55 PM To: [email protected] Subject: Re: BUW 2007 Track Sessions Announced Guilaume, Well worded - I will buy you a beer at BUW. Start the chant now "GROW THE PIE, GROW THE PIE, GROW THE PIE!!!" -John On 7/20/07, Guillaume Rheault <[EMAIL PROTECTED]> wrote: > > I think there is ample room for both Microsoft and BMC on the ITSM > markets. Something to notice though, is that there are less and less ITSM > packagers out there. So while BMC can still grow considerably by converting > Peregrine ServiceCenter customers to Remedy, and other "doomed" products > that some customers may still use (CA, Clarify, etc), eventually the ITSM > market will be saturated, kinda like the ERP market to some extent nowadays. > So the question is, what happens next? > > If BMC does not enter other vertical markets, then there'll be serious > trouble... what Norm described. > That's why it's critical that BMC gets it right and applies the > suggestions John Sundberg and others have made. We need to grow the pie so > to speak, not steal somebody else's portion! > > Guillaume > > -----Original Message----- > From: Action Request System discussion list(ARSList) on behalf of Pierson, > Shawn > Sent: Fri 07/20/07 1:33 PM > To: [email protected] > Subject: Re: BUW 2007 Track Sessions Announced > > Actually, they don't have a site up as far as I can tell about their > "Service Desk" software, which isn't out yet. It is part of the System > Center suite (which is the wrong approach to take I think, but that's > another topic.) > > I read an interesting article on > http://www.eweek.com/article2/0,1759,1954020,00.asp?kc=EWRSS03119TX1K0000594 > The part that caught my eye was this from the Microsoft guy: > "Many companies have substantial investments in service desks, but we know > the level of dissatisfaction with those is pretty high. For small companies > with no investment, our product will be straightforward to adopt and have it > integrate deeply. It will integrate with existing service desks out there > over time." > > The first thing is the most obvious part where they say they "know the > level of dissatisfaction", which is true to my observations, at least > lately, due to many factors. It's not just BMC, but also other helpdesk and > change control apps seem to be universally reviled. Whether this is a > function of their role as showing mistakes and errors on the part of I.T., > or because the software is bad can vary, but I've never worked at a place > where anyone other than the manager of the helpdesk loved the software. > > The other thing that really caught my eye though was that they claim they > will integrate with existing service desks out there. BMC is part of one of > the pushes that Microsoft is making to come up with a standard way of > representing services, so even though Microsoft will probably take some of > BMC's business, I do think that both companies will probably end up focusing > on different aspects of service management. > > Personally, I plan to learn all I can about the new Microsoft apps. If it > overtakes Remedy, then I'll be ahead of the game for migration. If they > integrate, then I'll know where to start on that too. If Microsoft fails > miserably and their service desk app becomes known as MS BOB 2.0, then > there will at least be some things to learn from them about what not to do > with an ITSM suite, and it would make BMC's solution look better and get > users to appreciate it more. > > Shawn Pierson > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] On Behalf Of Jarl Grøneng > Sent: Friday, July 20, 2007 11:57 AM > To: [email protected] > Subject: Re: BUW 2007 Track Sessions Announced > > > You can read all about it here: http://www.microsoft.com/systemcenter/ > > -- > Jarl > > On 7/20/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]> > wrote: > > ** > > > > > > > > Sorry I had to snip the thread because I get the "your message was > > over 1000 characters" error. > > > > > > > > That Microsoft is entering the ITSM arena is absolutely huge. I was > > not aware of this...of course it makes sense for Microsoft to do so, > > considering how hot ITIL/ITSM is these days. Shawn is right-the > > integration alone will make Microsoft's product a winner. Just > > think-instant connection and visibility to the Active Directory and > > SMS. No plug-ins, integration engine, data migrator, blah, blah, blah > > needed. Just install it, configure it, and it automatically starts > > "seeing" the infrastructure. If they build it right, that is-which > > I'm sure Microsoft will. > > > > > > > > All of this is a very bad omen for BMC, in my mind. The company has > > totally jumped off the cliff, in my mind. And what's worse is they > > are now "killing the converted" so to speak. With their marketing > > blitz of, "Use ITSM! It's the ultimate solution! You don't need/want > > those old customized apps!" they are steamrolling the very developer > > base that built Remedy into the cult phenomenon that it is. > > > > > > > > So how MIGHT this shake out? Let me speculate: > > > > > > > > 1) The custom Remedy developer is an endangered species. Take a > look > > at Indeed.com at all the Remedy job postings. Virtually every one is > > looking for someone to implement ITSM. Very few want custom > > developers. > > > > > > > > 2) The prevailing attitude now is, "Don't mess with the OOTB > > definitions!" Thus, existing developers are becoming ITSM > > "configurers" rather than developers. > > > > > > > > 3) The use of ARS to build custom tracking apps designed to suit > the > > business rather than the other way around wanes. > > > > > > > > 4) A powerhouse like Microsoft enters the fray and wins the lion's > > share of the ITSM market. > > > > > > > > 5) And where does that leave ARS...? > > > > > > > > ________________________________ > > > > > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn > > Sent: Friday, July 20, 2007 10:43 AM > > To: [email protected] > > Subject: Re: BUW 2007 Track Sessions Announced > > > > > > > > > > I think it could be even simpler. ARS as a development platform is > > very strong. > > > > > > > > > > > > BMC could easily have three developers sit down, all with equal > > experience and skills in their areas. The first would be Java, the > > second would be .NET, and the third would be ARS. They would be given > > requirements to build a simple application with ten fields to track > > appointments or something like that. Time them and see how long it > > takes. Obviously, the ARS developer will finish first. > > > > > > > > > > > > While ARS is not meant to replace traditional programming, you can > > quickly roll out some good apps with it. Pretty much every company > > I've worked for has custom applications and are happy with them. I've > > built a lot of different things like a robust survey system, a few HR > > type apps, multiple project management applications, downtime tracking > > applications, telecom-specific applications, and energy industry > > specific applications, such as one I will be working on later this > > year to track devices on our pipelines. ARS is a great tool, and I > > think BMC should spend more time on how it can benefit their customers > > to use it to build their applications over using programming > > languages. > > > > > > > > > > > > Shawn Pierson __20060125_______________________This posting was > > submitted with HTML in it___ __20060125_______________________This > > posting was submitted with HTML in it___ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > Private and confidential as detailed <a > href="http://www.sug.com/disclaimers/default.htm#Mail";>here</a>. If you > cannot access hyperlink, please e-mail sender. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
