The Beta has been out for a few weeks now. Service Desk also has a CMDB. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Friday, July 20, 2007 1:34 PM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced
Actually, they don't have a site up as far as I can tell about their "Service Desk" software, which isn't out yet. It is part of the System Center suite (which is the wrong approach to take I think, but that's another topic.) I read an interesting article on http://www.eweek.com/article2/0,1759,1954020,00.asp?kc=EWRSS03119TX1K0000594 The part that caught my eye was this from the Microsoft guy: "Many companies have substantial investments in service desks, but we know the level of dissatisfaction with those is pretty high. For small companies with no investment, our product will be straightforward to adopt and have it integrate deeply. It will integrate with existing service desks out there over time." The first thing is the most obvious part where they say they "know the level of dissatisfaction", which is true to my observations, at least lately, due to many factors. It's not just BMC, but also other helpdesk and change control apps seem to be universally reviled. Whether this is a function of their role as showing mistakes and errors on the part of I.T., or because the software is bad can vary, but I've never worked at a place where anyone other than the manager of the helpdesk loved the software. The other thing that really caught my eye though was that they claim they will integrate with existing service desks out there. BMC is part of one of the pushes that Microsoft is making to come up with a standard way of representing services, so even though Microsoft will probably take some of BMC's business, I do think that both companies will probably end up focusing on different aspects of service management. Personally, I plan to learn all I can about the new Microsoft apps. If it overtakes Remedy, then I'll be ahead of the game for migration. If they integrate, then I'll know where to start on that too. If Microsoft fails miserably and their service desk app becomes known as MS BOB 2.0, then there will at least be some things to learn from them about what not to do with an ITSM suite, and it would make BMC's solution look better and get users to appreciate it more. Shawn Pierson -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Friday, July 20, 2007 11:57 AM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced You can read all about it here: http://www.microsoft.com/systemcenter/ -- Jarl On 7/20/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]> wrote: > ** > > > > Sorry I had to snip the thread because I get the "your message was > over 1000 characters" error. > > > > That Microsoft is entering the ITSM arena is absolutely huge. I was > not aware of this...of course it makes sense for Microsoft to do so, > considering how hot ITIL/ITSM is these days. Shawn is right-the > integration alone will make Microsoft's product a winner. Just > think-instant connection and visibility to the Active Directory and > SMS. No plug-ins, integration engine, data migrator, blah, blah, blah > needed. Just install it, configure it, and it automatically starts > "seeing" the infrastructure. If they build it right, that is-which > I'm sure Microsoft will. > > > > All of this is a very bad omen for BMC, in my mind. The company has > totally jumped off the cliff, in my mind. And what's worse is they > are now "killing the converted" so to speak. With their marketing > blitz of, "Use ITSM! It's the ultimate solution! You don't need/want > those old customized apps!" they are steamrolling the very developer > base that built Remedy into the cult phenomenon that it is. > > > > So how MIGHT this shake out? Let me speculate: > > > > 1) The custom Remedy developer is an endangered species. Take a look > at Indeed.com at all the Remedy job postings. Virtually every one is > looking for someone to implement ITSM. Very few want custom > developers. > > > > 2) The prevailing attitude now is, "Don't mess with the OOTB > definitions!" Thus, existing developers are becoming ITSM > "configurers" rather than developers. > > > > 3) The use of ARS to build custom tracking apps designed to suit the > business rather than the other way around wanes. > > > > 4) A powerhouse like Microsoft enters the fray and wins the lion's > share of the ITSM market. > > > > 5) And where does that leave ARS...? > > > > ________________________________ > > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn > Sent: Friday, July 20, 2007 10:43 AM > To: arslist@ARSLIST.ORG > Subject: Re: BUW 2007 Track Sessions Announced > > > > > I think it could be even simpler. ARS as a development platform is > very strong. > > > > > > BMC could easily have three developers sit down, all with equal > experience and skills in their areas. The first would be Java, the > second would be .NET, and the third would be ARS. They would be given > requirements to build a simple application with ten fields to track > appointments or something like that. Time them and see how long it > takes. Obviously, the ARS developer will finish first. > > > > > > While ARS is not meant to replace traditional programming, you can > quickly roll out some good apps with it. Pretty much every company > I've worked for has custom applications and are happy with them. I've > built a lot of different things like a robust survey system, a few HR > type apps, multiple project management applications, downtime tracking > applications, telecom-specific applications, and energy industry > specific applications, such as one I will be working on later this > year to track devices on our pipelines. ARS is a great tool, and I > think BMC should spend more time on how it can benefit their customers > to use it to build their applications over using programming > languages. > > > > > > Shawn Pierson __20060125_______________________This posting was > submitted with HTML in it___ __20060125_______________________This > posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" Private and confidential as detailed <a href="http://www.sug.com/disclaimers/default.htm#Mail";>here</a>. 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