We had a really nasty situation where the server would usually crash when we opened a particular form, but sometimes it wouldn't.
Remedy Support sent us a debug server, from which we got a core dump, which they analyzed and discovered that we had a corrupted active link. We deleted the link and rebuilt it from scratch and since then we have had no server crashes. We would NEVER have been able to figure this out ourselves. I suggest calling Support and asking them about debug servers. Dwayne Martin James Madison University PS-I'm going on vacation for two weeks so I won't be able to reply to any further queries. ---- Original message ---- >Date: Fri, 20 Jul 2007 13:20:36 -0400 >From: Ben Cantatore <[EMAIL PROTECTED]> >Subject: Re: Server crashes whenever a people record is added/modified >To: [email protected] > > ** > What ARServer version are you on? I was told 7.0.2 > patch 3 would be my solution to stack errors. Also > do you have some custom workflow, perhaps you should > try backing it out to see if it corrects the > problem. > > Also, I'd recommend flipping on thread, escaltion, > filter, sql and api logs so you forward this > information to support. > > Ben Cantatore > Remedy Administrator > Avon > (914) 935-2946 > > Neel Guatam To [email protected] > <[EMAIL PROTECTED]> cc > Sent by: "Action Request Subject Server crashes > System discussion whenever a people > list(ARSList)" record is > <[email protected]> added/modified > > 07/20/2007 11:29 AM > > +---------------------+ > | Please respond to | > | [email protected] | > +---------------------+ > > Hello listers, > > WE have production crash EVERY time we add or modify > a people-record > (clicking on 'Save' button on people form). The > error seems to be > related with AP:Role form for some reason. Anybody > has experienced it? > Any ideas? We literally can not change/add any users > in the system!!!! > > Following is the entries from arerror.log, any help > would be GREATLY > appreciated. > > ======================================================================== > ========== > > Timestamp: Fri Jul 20 2007 14:54:52.3890 > Thread Id: 10028 > Version: 7.0.01 patch 003 RTCL 7 070507 > 200705261928 Jul 11 2007 > 15:14:12 > ServerName: <SERVER> > Database: SQL -- SQL Server > Hardware: Intel Pentium > OS: Windows NT 5.2 > RPC Id: 4716179 > RPC Call: 3 (CE) > RPC Queue: 390620 > Client: <User> from Remedy User (protocol 12) at > IP address <IP> > Form: AP:Role > Logging On: Alert API Escalation Filter SQL User > FTIndexer Thread > ServerGroup > Code: c0000005 > Operation: read > Access Addr: 0x6c4c68c7 > Stack Begin: > Addr: 005E1AE8 > Addr: 70707553 > Stack End > > Fri Jul 20 14:54:52 2007 390620 : AR System server > terminated when a > signal/exception was received by the server (ARNOTE > 20) > Fri Jul 20 14:54:52 2007 0xc0000005 > Fri Jul 20 14:54:52 2007 390620 : AR System server > terminated -- fatal > error encountered (ARNOTE 21) > Fri Jul 20 14:55:50 2007 AssignEng : Cannot open > catalog; Message > number = 90 (<server> (0) : RPC: Miscellaneous tli > error - System error > (Connection refused)) ARERR - 90 > Fri Jul 20 14:55:58 2007 SLMCS : Cannot open > catalog; Message number = > 90 (<SERVER> (0) : RPC: Miscellaneous tli error - > System error > (Connection refused)) ARERR - 90 > Fri Jul 20 14:56:03 2007 AssignEng : AR System > Application server > terminated -- fatal error encountered (ARAPPNOTE > 4501) > Fri Jul 20 14:57:04 2007 SLMCS : Cannot open > catalog; Message number = > 90 (<SERVER> (0) : RPC: Miscellaneous tli error - > System error > (Connection refused)) ARERR - 90 > Fri Jul 20 14:57:18 2007 Dispatch : Cannot > establish a network > connection to the AR System server (<SERVER> : RPC: > Miscellaneous tli > error - System error (Connection refused)) ARERR - > 90 > Fri Jul 20 14:57:24 2007 BRIE : Cannot open > catalog; Message number = > 90 (<SERVER> (0) : RPC: Miscellaneous tli error - > System error > (Connection refused)) ARERR - 90 > Fri Jul 20 14:58:11 2007 SLMCS : Cannot open > catalog; Message number = > 90 (<SERVER> (0) : RPC: Miscellaneous tli error - > System error > (Connection refused)) ARERR - 90 > Fri Jul 20 14:58:19 2007 Dispatch : Cannot > establish a network > connection to the AR System server (<SERVER> : RPC: > Miscellaneous tli > error - System error (Connection refused)) ARERR - > 90 > Fri Jul 20 14:58:30 2007 BRIE : Cannot open > catalog; Message number = > 90 (<SERVER> (0) : RPC: Miscellaneous tli error - > System error > (Connection refused)) ARERR - 90 > Fri Jul 20 14:59:17 2007 SLMCS : Cannot open > catalog; Message number = > 90 (<SERVER> (0) : RPC: Miscellaneous tli error - > System error > (Connection refused)) ARERR - 90 > Fri Jul 20 14:59:19 2007 Dispatch : Cannot > establish a network > connection to the AR System server (<SERVER> : RPC: > Miscellaneous tli > error - System error (Connection refused)) ARERR - > 90 > Fri Jul 20 14:59:37 2007 BRIE : Cannot open > catalog; Message number = > 90 (<SERVER> (0) : RPC: Miscellaneous tli error - > System error > (Connection refused)) ARERR - 90 > Fri Jul 20 15:00:00 2007 SLMCS : Cannot open > catalog; Message number = > 90 (<SERVER> (0) : RPC: Miscellaneous tli error - > System error > (Connection refused)) ARERR - 90 > Fri Jul 20 15:00:14 2007 CMDB Dispatcher : Cannot > establish a network > connection to the AR System server (<SERVER> (0) : > RPC: Miscellaneous > tli error - System error (Connection refused)) > ARERR - 90 > Fri Jul 20 15:00:14 2007 CMDB Dispatcher : Name > parameter (or name > field in a parameter) is empty () ARERR - 102 > > This message is for the designated recipient only > and may contain privileged, proprietary, or > otherwise private information. If you have received > it in error, please notify the sender immediately > and delete the original. Any other use of the email > by you is prohibited. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org ARSlist:"Where the Answers Are" > __20060125_______________________This posting was > submitted with HTML in it___ Dwayne Martin Computing Support James Madison University _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
