Hi Ben, We are running on 7.0.01 patch 003 and we don't have any custom workflow on people creation. However, when I reverted back to Patch 002, everything seems to work fine. May be it's patch 003 that's causing the problem! I don't know for sure but at least seems like it for now.
Thank you, ________________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore Sent: Friday, July 20, 2007 12:21 PM To: [email protected] Subject: Re: Server crashes whenever a people record is added/modified ** What ARServer version are you on? I was told 7.0.2 patch 3 would be my solution to stack errors. Also do you have some custom workflow, perhaps you should try backing it out to see if it corrects the problem. Also, I'd recommend flipping on thread, escaltion, filter, sql and api logs so you forward this information to support. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Neel Guatam <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 07/20/2007 11:29 AM Please respond to [email protected] To [email protected] cc Subject Server crashes whenever a people record is added/modified Hello listers, WE have production crash EVERY time we add or modify a people-record (clicking on 'Save' button on people form). The error seems to be related with AP:Role form for some reason. Anybody has experienced it? Any ideas? We literally can not change/add any users in the system!!!! Following is the entries from arerror.log, any help would be GREATLY appreciated. ======================================================================== ========== Timestamp: Fri Jul 20 2007 14:54:52.3890 Thread Id: 10028 Version: 7.0.01 patch 003 RTCL 7 070507 200705261928 Jul 11 2007 15:14:12 ServerName: <SERVER> Database: SQL -- SQL Server Hardware: Intel Pentium OS: Windows NT 5.2 RPC Id: 4716179 RPC Call: 3 (CE) RPC Queue: 390620 Client: <User> from Remedy User (protocol 12) at IP address <IP> Form: AP:Role Logging On: Alert API Escalation Filter SQL User FTIndexer Thread ServerGroup Code: c0000005 Operation: read Access Addr: 0x6c4c68c7 Stack Begin: Addr: 005E1AE8 Addr: 70707553 Stack End Fri Jul 20 14:54:52 2007 390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Fri Jul 20 14:54:52 2007 0xc0000005 Fri Jul 20 14:54:52 2007 390620 : AR System server terminated -- fatal error encountered (ARNOTE 21) Fri Jul 20 14:55:50 2007 AssignEng : Cannot open catalog; Message number = 90 (<server> (0) : RPC: Miscellaneous tli error - System error (Connection refused)) ARERR - 90 Fri Jul 20 14:55:58 2007 SLMCS : Cannot open catalog; Message number = 90 (<SERVER> (0) : RPC: Miscellaneous tli error - System error (Connection refused)) ARERR - 90 Fri Jul 20 14:56:03 2007 AssignEng : AR System Application server terminated -- fatal error encountered (ARAPPNOTE 4501) Fri Jul 20 14:57:04 2007 SLMCS : Cannot open catalog; Message number = 90 (<SERVER> (0) : RPC: Miscellaneous tli error - System error (Connection refused)) ARERR - 90 Fri Jul 20 14:57:18 2007 Dispatch : Cannot establish a network connection to the AR System server (<SERVER> : RPC: Miscellaneous tli error - System error (Connection refused)) ARERR - 90 Fri Jul 20 14:57:24 2007 BRIE : Cannot open catalog; Message number = 90 (<SERVER> (0) : RPC: Miscellaneous tli error - System error (Connection refused)) ARERR - 90 Fri Jul 20 14:58:11 2007 SLMCS : Cannot open catalog; Message number = 90 (<SERVER> (0) : RPC: Miscellaneous tli error - System error (Connection refused)) ARERR - 90 Fri Jul 20 14:58:19 2007 Dispatch : Cannot establish a network connection to the AR System server (<SERVER> : RPC: Miscellaneous tli error - System error (Connection refused)) ARERR - 90 Fri Jul 20 14:58:30 2007 BRIE : Cannot open catalog; Message number = 90 (<SERVER> (0) : RPC: Miscellaneous tli error - System error (Connection refused)) ARERR - 90 Fri Jul 20 14:59:17 2007 SLMCS : Cannot open catalog; Message number = 90 (<SERVER> (0) : RPC: Miscellaneous tli error - System error (Connection refused)) ARERR - 90 Fri Jul 20 14:59:19 2007 Dispatch : Cannot establish a network connection to the AR System server (<SERVER> : RPC: Miscellaneous tli This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
