Hi all - Is anyone aware of any way to configure shortcut keys to fire workflow or mimic a button press within the User tool? For instance, the helpdesk I'm currently working with would like to be able to press Ctrl+<letter> to popup a dialog box that allows them to enter a new note on the ticket. I'm fairly certain there's nothing within Remedy that will do this. But perhaps someone has a workaround or 3rd party integration that has accomplished this in the past? Thanks in advance for any help, ~Mike --- Michael J Balogh Wingspan Systems Inc. <mailto:[EMAIL PROTECTED]> [EMAIL PROTECTED]
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