Hi Peter, We did get this working. We made the mistake of generating the licenses before we installed the ar server, thereby picking an arbitrary host ID whilst generating the licenses which of course was never going to work. (we were mislead into believeing the host ID part was arbitrary with TRIAL licenses -though we probably mislead ourselves as opposed to anyone in particular misleading us )-:
I found the host ID within the manage licenses function and generated some new licenses with this host id and it's fine now. Thanks for your help, Steve -----Original Message----- From: Peter Romain [mailto:[EMAIL PROTECTED] Sent: 26 July 2007 09:44 To: [email protected] Subject: Re: BMC Atrium 2.0.1 installation with trial license Steve, Sorry for the late reply. Have you got this working now? The hostid of the AR Server license must be the one that it picks up from the system when you apply it. The other licenses requiring a host id will then have to use this same host id. When you start Remedy on the server does it recognise the demo license or are you told that the system is unlicensed (look in the admin tool at the server information license tab). If the licenses all seem ok but they are still not being recognised by the system then stop Remedy and delete the multilicense file which you will find in the license path. Start remedy again and check if it is now licensed. Cheers Peter > Peter, > > Thanks for your response, > > The Host ID for the AR Server license is the same as that of the Atrium > App license - do you mean the Host ID must match the AR Server name? > > Thanks > > Steve > > -----Original Message----- > From: Peter Romain [mailto:[EMAIL PROTECTED] > Sent: 24 July 2007 16:03 > To: [email protected] > Subject: Re: BMC Atrium 2.0.1 installation with trial license > > Steve, > > The hostid does need to match the hostid of the server license. > > If you have a login to BMC support you can download 30 day trial > licenses > yourself without needing to get BMC to do it for you. > > Cheers > > Peter > > >> Hello, >> >> >> >> We have received trial licenses from BMC for the ITSM 7 suite. We have >> managed to apply these licenses successfully to a test server we have > just >> created. However, when we try to install Atrium CMDB 2.0.1 (as per the >> instructions in CMDB 7.0.1 installation guide, it reports that it is >> unable >> to find a valid BMC:Atrium CMDB Application license and halts the >> installation very early in the process. This trial license was added >> successfully to the ar server via the admin tool before we attempted > the >> installation and it is valid until mid August. We also have a valid AR >> System multi server license applied. >> >> >> >> Does the Host ID for these trial ITSM licenses need to match an > arserver >> name? - it doesn't currently. >> >> >> >> Does anyone have any experience with installing this using trial > licenses? >> >> >> >> Any advice or info would be appreciated even if we are missing > something >> obvious, >> >> >> >> Thanks. >> >> >> >> >> > ======================================================================== >> This email message is for the sole use of the intended recipient (s) > and >> may >> contain confidential and privileged information. Any unauthorized > review, >> use, disclosure or distribution is prohibited. If you are not the > intended >> recipient, please contact the sender by reply email and destroy all > copies >> of the original message. 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