We have the the same problem on ARS 4.5.2
Escalations just stop running. All logging just ceases (sql, filter,
etc.) though, otherwise the system seems fine.
Is there any known cause for this behavior?
It seems to happen to us, on average about every 2 weeks.
We're upgrading to 7 in hopes this was fixed.
thx everyone,
-Andrew
On Jul 30, 2007, at 6:07 AM, Melanie Snayer wrote:
**
Thank you Paul.
I've just tried this and it's done the trick. I have no idea what
caused it to stop though as there are no errors logged.
Thanks again
Mel
On 7/30/07, Clements, Paul <[EMAIL PROTECTED]> wrote:
**
Hi,
Have you tried:
· Server Information
· Configuration
· Check 'Disable Escalations' (Stops current escalations
thread)
· Apply
· Uncheck 'Disable Escalations' (Starts new escalations
thread)
Cheers,
Paul Clements
IT Professional Officer
Glasgow City Council
Centenary House
100 Morrison Street
Glasgow G5 8LN
Phone: 0141 418 1332
Email: [EMAIL PROTECTED]
Web: www.glasgow.gov.uk
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] On Behalf Of Melanie Snayer
Sent: 30 July 2007 11:39
To: [email protected]
Subject: re-initialising the escalation thread
**
Hi Listeners
Do you guys know of anyway that the escalation thread could be re-
initialised without restarting the ARS service? None of our
escalations are being executed on but we cannot restart our
production service.
Any help would be appreciated.
Regards
Mel
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