Shawn, Well... you could try to refresh the table immediately... then also add an "on interval" active link to try it again in a few seconds. (I think three is the shortest limit.)
-- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 7/30/07, Pierson, Shawn <[EMAIL PROTECTED]> wrote: > ** > > > Good morning folks, > > I'm trying to fix the ITSM 7.0 Change Request module's approvers tab. When > you add an approver, you have to manually hit the Refresh button, which > often leads my users to believe that the approver was not added. > > In normal circumstances, the way you fix this is by setting up your active > link to have Action #1 Open Dialog, Action #2 Change Field to refresh the > table after you close the dialog box. Unfortunately, BMC chose to use a Run > Process command to add the approver, which means that there is a delay > between when the user hits save and the dialog closes, and when Remedy > actually creates the approval record. > > So what I'm trying to do is to find a good way to do the refresh, but after > waiting a second or two. I've considered some ideas that sound bad to me, > such as popping up a box saying, "Your Approval is being processed" every > time, which forces the user to hit "OK" and gives Remedy enough time to > create the approver. However, this would really annoy my users and be about > as bad as approvers not showing up after you add them. > > So any other suggestions? How have others who have implemented ITSM 7 > gotten around this problem? > > Thanks, > > Shawn Pierson > 5444 Westheimer Rd > Houston, TX 77056 > (713)989-7226 Private and confidential as detailed here. If you cannot > access hyperlink, please e-mail sender. > __20060125_______________________This posting was submitted > with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
