Shawn, I am not at all familiar with ITSM, but what about calling a guide which loops within itself until the approval record has been created. Once the record is found, then the guide exits and you can refresh the list. Within the guide, you may just run a set field action against the approver form and then evaluate the result. Depending on how quickly the record gets added, this approach may generate quite few queries against the approver form :) You may also add some kind of maximum number of how many times the waiting guide will loop through until it exits (this is just a safeguard in case something goes wrong and the record does not get added).
Hope this helps Jiri Pospisil Technology Support Systems ▪T▪ ▪ ▪Mobile UK▪ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: 30 July 2007 14:50 To: [email protected] Subject: Re: How to delay a change fields Carey, I've thought about this as well, and I will test it but I have a feeling that three seconds may be too long of a delay. Thanks, Shawn -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Monday, July 30, 2007 8:28 AM To: [email protected] Subject: Re: How to delay a change fields Shawn, Well... you could try to refresh the table immediately... then also add an "on interval" active link to try it again in a few seconds. (I think three is the shortest limit.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 7/30/07, Pierson, Shawn <[EMAIL PROTECTED]> wrote: > ** > > > Good morning folks, > > I'm trying to fix the ITSM 7.0 Change Request module's approvers tab. > When you add an approver, you have to manually hit the Refresh button, > which often leads my users to believe that the approver was not added. > > In normal circumstances, the way you fix this is by setting up your > active link to have Action #1 Open Dialog, Action #2 Change Field to > refresh the table after you close the dialog box. Unfortunately, BMC > chose to use a Run Process command to add the approver, which means > that there is a delay between when the user hits save and the dialog > closes, and when Remedy actually creates the approval record. > > So what I'm trying to do is to find a good way to do the refresh, but > after waiting a second or two. I've considered some ideas that sound > bad to me, such as popping up a box saying, "Your Approval is being > processed" every time, which forces the user to hit "OK" and gives > Remedy enough time to create the approver. However, this would really > annoy my users and be about as bad as approvers not showing up after > you add them. > > So any other suggestions? How have others who have implemented ITSM 7 > gotten around this problem? > > Thanks, > > Shawn Pierson > 5444 Westheimer Rd > Houston, TX 77056 > (713)989-7226 Private and confidential as detailed here. If you cannot > access hyperlink, please e-mail sender. > __20060125_______________________This posting was submitted with HTML > in it___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" Private and confidential as detailed <a href="http://www.sug.com/disclaimers/default.htm#Mail";>here</a>. If you cannot access hyperlink, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" T-Mobile (UK) Limited Company Registered Number: 02382161 Registered Office Address: Hatfield Business Park, Hatfield, Hertfordshire, AL10 9BW Registered in England and Wales NOTICE AND DISCLAIMER This email (including attachments) is confidential. If you are not the intended recipient, notify the sender immediately, delete this email from your system and do not disclose or use for any purpose.
