Thanks for the great information. It makes sense that I need 7.x. I'll guess we will plan that first.
-Geoff On 7/30/07, David Sanders <[EMAIL PROTECTED]> wrote: > > This is a post from David Easter a while ago on using multi-byte character > sets that you might need to bear in mind: > > > > I created a character field with 20 characters length. > > For character fields, "Input Length" determines the maximum number of > bytes > the field can contain. Since input length is in bytes, you probably > created > a character field of 20 bytes in length, not characters. This is > documented > in the "Form and Application Objects" manual. > > > To resolve this, I need to calculate MANUALLY what could be the length > of > the value with this special characters, and make the field bigger... > > Correct. AR System developers tend to triple the number of single-byte > characters needed in fields to enable multi-byte or unicode data. In > other > words, if you expect 20 "characters" in English, you should allocate 60 > bytes to the field if the field may contain multi-byte languages. > > > Is really ARS Unicode supported??? > > In 6.3, Unicode databases are supported, but the server is not Unicode > compliant. Basically (and way over-simplified), if you wanted to support > German and Japanese within your company, you would need two AR system > servers - one that could support Japanese and one that could support > German > - connected to your Unicode database. > > In 7.0, the server and web client were modernized to be Unicode compliant. > The server in 7.0 can now be used to process multiple languages in > Unicode. > Thus to support German and Japanese, only one AR System would be required. > The Windows User Tool and Admin Tool are still not Unicode compliant. > > There are two white papers available about Unicode in AR System 7.0 and > 7.0.01 on Support Central. The Link to the AR System page is: > > > http://www.bmc.com/support/hou_Support_ProdVersion/0,3648,19097_19695_144856 > _0,00.html > > Systems using Unicode data could not be upgraded to AR System 7.0.00. AR > System 7.0.01 added this ability so Unicode customers wishing to upgrade > from a previous version of AR System should upgrade to AR System 7.0.01. > Further information about Unicode support is found within the AR System > release notes for AR System 7.0.00 and 7.0.01. > > David Sanders > Remedy Solution Architect > Enterprise Service Suite @ Work > ========================== > ARS List Award Winner 2005 > Best 3rd party Remedy Application > > See the ESS Concepts Guide > > tel +44 1494 468980 > mobile +44 7710 377761 > email [EMAIL PROTECTED] > > web http://www.westoverconsulting.co.uk > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > -- -Geoff Endresen Amazon.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
