Dwayne, I am at a loss as to your problem. Are the permissions for the active link correct? Are you sure the AL is tied to that button? You mentioned a Delete. Is it possible that there is no record for the new AL to work against? Are you getting any errors during the process? Is there a Run If condition in your new active link that a preceding AL is causing to fail?
Did you log out and log back into the WUT so as to refresh the user connection? I ask this because you said the Al with the changed name still shows up in the workflow.log file with the old name. John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Thursday, August 09, 2007 9:03 AM To: [email protected] Subject: Re: Cant find cache for form I finally got my database resynchronized. When I look at Related Workflow for the Delete button, everything looks correct. I see the newly-created link, and the link that I changed the name of appears with the new name. But when I delete an entry, the newly-created link does not appear in the log, and the link that I changed the name of still has the old name. It looks like it is still getting cached somewhere, but I can't figure out where. (I was hoping that this problem would mysteriously disappear during the nite.) Dwayne Martin ---- Original message ---- >Date: Wed, 8 Aug 2007 11:39:06 -0400 >From: "Reiser, John J" <[EMAIL PROTECTED]> >Subject: Re: Cant find cache for form >To: [email protected] > >Dwayne, > >The Related Workflow entries are pulled from the "search database" >forms in the ARSystem. >The most annoying "Doh!" is when I change the name of a workflow >object and then try to open it( seeing the old name) from the Field >properties only to be greeted by "That . . . does not exist" error. >Resync the Search Database ( off hours, of course) and lo and behold we >have a new bit of workflow to track. > > >John J. Reiser >Software Development Analyst >Remedy Administrator/Developer >Lockheed Martin - MS2 >The star that burns twice as bright burns half as long. >Pay close attention and be illuminated by its brilliance. - paraphrased >by me > > >-----Original Message----- >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin >Sent: Wednesday, August 08, 2007 11:02 AM >To: [email protected] >Subject: Re: Cant find cache for form > >John, > >At your suggestion I am running the Sync right now. Maybe I will see >something new. > >But the active link is based on the same form as all the others, and it >executes on the same button, and it hasn't been disabled. How can it >not be part of the related workflow? > >Dwayne > >---- Original message ---- >>Date: Wed, 8 Aug 2007 10:57:14 -0400 >>From: "Reiser, John J" <[EMAIL PROTECTED]> >>Subject: Re: Cant find cache for form >>To: [email protected] >> >>Dwayne, >> >>Did you do a "Sync Search Database" from the admin tool? >>That is the only way I know of to find the related workflow to an >>object. >> >> >>John J. Reiser >>Software Development Analyst >>Remedy Administrator/Developer >>Lockheed Martin - MS2 >>The star that burns twice as bright burns half as long. >>Pay close attention and be illuminated by its brilliance. - >>paraphrased > >>by me >> >> >>-----Original Message----- >>From: Action Request System discussion list(ARSList) >>[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin >>Sent: Wednesday, August 08, 2007 10:46 AM >>To: [email protected] >>Subject: Cant find cache for form >> >>Hello Everyone, >> >>I have a series of active links that fire from a button. But one of >>the new links doesn't show up in the workflow log. I tried changing >>the name of one of the links that does appear, but the name stays the >>same in the log. So it must be a caching problem. >> >>The form name is "IT:Authorization". I look in "...\AR System\HOME" >>and see folders like "GNXCallE", and they have been modified recently, >>but nothing that starts with "IT". I searched my C drive "ITX" but >>found nothing. I deleted what cache folders I did find, but my new >>link > >>still doesn't fire, and the name change still doesn't show up in the >work log. >> >>Is there some place else other than "\AR System\HOME" where this form >>might be getting cached? >> >>Is there another explanation for what I am seeing other than caching? >> >>(ARS 7.01 patch 1, Linux server, Oracle 10.2 db) >> >>Dwayne Martin >>Computing Support >>James Madison University >> >>______________________________________________________________________ >>_ >>_ >>_______ >>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>ARSlist:"Where the Answers Are" >> >>______________________________________________________________________ >>_ ________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>ARSlist:"Where the Answers Are" > >Dwayne Martin >Computing Support >James Madison University > >_______________________________________________________________________ >_ >_______ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >ARSlist:"Where the Answers Are" > >_______________________________________________________________________ >________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >ARSlist:"Where the Answers Are" Dwayne Martin Computing Support James Madison University ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
