When Remedy sends out a notification email to our HelpDesk and they hit Reply from Outlook it has the remedy email address in the To field. Is it possible to use the Reply To fields to put the Requesters email address in the Reply To as well as prefill the From and BCC fields? Would I set this in the Filters Notification or do I create a Active Link for the Email Mailbox Configuration form?
Thanks Steve Windows 2003 ARSystem 6.3 Patch 19 Mid-Tier 6.3 Patch 20 Email Engine Patch 19 HelpDesk 6.3 arimportcmd.exe patch 22 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
